French-Speaking Car Rental Support Specialist

Cross Border Talents; Porto; Vor Ort; EUR 16.000 - 22.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Language Bonus

Meal Allowance

Health Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Zusammenfassung

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project in Porto. You will support customers throughout the rental journey via phone, email, chat, and other channels, handling reservations, vehicle details, payments and modifications.

The role requires French (C1/C2) and English (B2) proficiency, EU citizenship or Portuguese residency, and at least 1 year in customer support. Join a fast-paced, international team and grow your CS career.

Qualifikationen

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Minimum 1 year in Customer Support.
• Strong analytical and communication abilities.
• Proactive and eager to learn and grow in CS.

Aufgaben

• Provide professional customer support via phone, email, chat and other digital channels.
• Assist customers with car reservations, vehicle information, rental agreements, payments, and pickup/return details.
• Provide clear and accurate information while following policies and guidelines.
• Understand customer needs and offer appropriate solutions efficiently.
• Handle questions, concerns and complaints; escalate complex cases as needed.
• Assist with booking modifications, cancellations and extensions.
• Accurately record interactions, requests, actions and resolutions in internal systems.
• Collaborate with internal departments and rental locations to resolve issues.
• Maintain high standards of service, accuracy, productivity and customer satisfaction.
• Stay updated on vehicle options, services and booking processes through training.

Kenntnisse

French (C1/C2)

English (B2)

Analytical thinking

Communication skills

Jobbeschreibung

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project in Porto. You will support customers throughout the rental journey via phone, email, chat, and other channels, handling reservations, vehicle details, payments and modifications.

The role requires French (C1/C2) and English (B2) proficiency, EU citizenship or Portuguese residency, and at least 1 year in customer support. Join a fast-paced, international team and grow your CS career.