Bilingual Car Rental Support Specialist (FR/EN)

Cross Border Talents; Porto; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project in Porto. You will support customers through reservations, vehicle information, payments, and service-related needs, across multiple channels.

The role requires fluent French (C1/C2) and English (B2). EU citizenship or Portuguese residency is required, with at least 1 year in customer support. Onsite work and generous benefits are offered.

Qualifications

• Minimum 1 year of experience in customer support.
• Bilingual French (C1/C2) and English (B2) proficiency is required.
• EU citizenship or valid Portuguese residency.

Responsibilities

• Provide high-quality, multi-channel customer support via phone, email, and chat.
• Explain reservations, availability, payments, and pickup/return policies.
• Identify solutions and escalate complex issues when needed.
• Document interactions accurately in internal systems.

Skills

Analytical

Creative

Communication

Job description

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project in Porto. You will support customers through reservations, vehicle information, payments, and service-related needs, across multiple channels.

The role requires fluent French (C1/C2) and English (B2). EU citizenship or Portuguese residency is required, with at least 1 year in customer support. Onsite work and generous benefits are offered.