Porto Travel Car Rental Support Specialist

Cross Border Talents; Porto; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist for our Car Rental Project in Porto. You will support customers throughout the rental journey, handling reservations, vehicle information, payments, and service requests via phone, email, chat and other channels.

Fluent French (C1/C2) and English (B2) are required, along with EU citizenship or Portuguese residency. A minimum of 1 year in Customer Support and a proactive, detail-oriented mindset are essential.

Qualifications

• Language requirements: French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency is required.
• Minimum 1 year of experience in Customer Support.
• Strong communication and analytical abilities.
• Professional, detail-oriented and proactive mindset.

Responsibilities

• Provide professional customer support via phone, email, chat and others.
• Assist with car reservations, vehicle information, rental agreements, payments and services.
• Follow company policies and provide clear, accurate information.
• Understand customer needs and offer efficient solutions within timeframes.
• Handle questions, concerns and complaints, escalating when needed.

Skills

French (C1/C2)

English (B2)

Customer service

Communication

Analytical thinking

Job description

Cross Border Talents is seeking a Customer Specialist for our Car Rental Project in Porto. You will support customers throughout the rental journey, handling reservations, vehicle information, payments, and service requests via phone, email, chat and other channels.

Fluent French (C1/C2) and English (B2) are required, along with EU citizenship or Portuguese residency. A minimum of 1 year in Customer Support and a proactive, detail-oriented mindset are essential.