French Gaming Support Pro - Tech & Accounts

Personalbüro U. Herrmann; Vila Real; Presencial; EUR 23 000 - 32 000; Tempo integral

Resumo da oferta

Unknown company is seeking a French-speaking Customer Support Specialist for a gaming project in Lisbon, Portugal. You will handle multi-channel support, addressing account management and payment inquiries, and resolving technical issues for players worldwide.

You will work with an international team, documenting interactions and following standard procedures to maintain high-quality customer service across phone, email, and chat channels.

Qualificações

• Fluent in French and English is required.
• Experience in customer support or helpdesk a plus.
• Strong communication and problem-solving skills are essential.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payment inquiries.
• Troubleshoot technical issues related to gaming consoles, software, and connected devices.
• Guide customers through product setup, installation, synchronization, and troubleshooting.
• Document customer interactions accurately and follow internal procedures.
• Escalate complex cases and ensure timely follow-up with customers.

Conhecimentos

French language

English language

Customer support

Communication

Problem solving

Ferramentas

CRM systems

Ticketing software

Descrição da oferta de emprego

Unknown company is seeking a French-speaking Customer Support Specialist for a gaming project in Lisbon, Portugal. You will handle multi-channel support, addressing account management and payment inquiries, and resolving technical issues for players worldwide.

You will work with an international team, documenting interactions and following standard procedures to maintain high-quality customer service across phone, email, and chat channels.