French-Speaking Gaming Customer Support Specialist | Player Support

Personalbüro U. Herrmann; Vila Real; Presencial; EUR 23 000 - 32 000; Tempo integral

Resumo da oferta

Unknown company is seeking a French-speaking Customer Support Specialist for a gaming project in Lisbon, Portugal. You will handle multi-channel support, addressing account management and payment inquiries, and resolving technical issues for players worldwide.

You will work with an international team, documenting interactions and following standard procedures to maintain high-quality customer service across phone, email, and chat channels.

Qualificações

• Fluent in French and English is required.
• Experience in customer support or helpdesk a plus.
• Strong communication and problem-solving skills are essential.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payment inquiries.
• Troubleshoot technical issues related to gaming consoles, software, and connected devices.
• Guide customers through product setup, installation, synchronization, and troubleshooting.
• Document customer interactions accurately and follow internal procedures.
• Escalate complex cases and ensure timely follow-up with customers.

Conhecimentos

French language

English language

Customer support

Communication

Problem solving

Ferramentas

CRM systems

Ticketing software

Descrição da oferta de emprego

Start : 28/9, 5/10, 19/10, 28/11
We are partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal.

If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

Your Role

• Provide customer support via phone, email, and chat in French and English
• Assist players with account management, login, and payment-related inquiries
• Troubleshoot technical issues involving gaming consoles, software, and connected devices
• Guide customers through product setup, installation, synchronization, and troubleshooting
• Provide information and assistance before and after product purchases
• Accurately document customer interactions and follow internal support procedures
• Escalate complex cases when necessary while ensuring timely follow-up
• Deliver a professional, friendly, and customer-focused experience throughout every interaction