French & English-Speaking Customer Service Agent

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Food allowance (€7.63 per working day)

Relocation support with shared housing

Relocation details discussed during 인터

Job summary

Cross Border Talents is seeking a French & English-speaking Customer Service Agent to join our Porto team. On-site role handling inquiries in French and English, assisting with car rental reservations, and guiding customers through procedures.

You will identify sales opportunities, resolve issues professionally, and work a Monday–Friday schedule with rotation shifts. Relocation assistance is available for candidates relocating to Portugal.

Qualifications

• Fluent or native-level proficiency in French and English.
• 1 year of contact centre or customer service experience preferred.
• Strong sales, communication, and interpersonal skills.
• Proficiency in digital tools and platforms.
• Excellent conflict-resolution and problem-solving abilities.
• Customer-focused mindset with a proactive approach to identifying business opportunities.

Responsibilities

• Provide customer support via phone, email, and messaging in French and English.
• Assist customers with car rental reservations, booking conditions, and rental procedures.
• Support clients before, during, and after their rental experience.
• Recommend additional services and identify sales opportunities.
• Handle post-rental inquiries, including invoices and damage-related issues.
• Resolve customer concerns professionally and ensure timely, effective solutions.

Skills

French fluency

English fluency

Customer service

Sales skills

Digital tools

Conflict resolution

Tools

CRM software

Job description

French & English-Speaking Customer Service Agent

Location: On-site - Porto, Portugal

Are you fluent in French and English and passionate about customer service and sales? Join our team in Porto and help customers enjoy a seamless car rental experience by providing personalized support and recommending services that meet their needs.

Key Responsibilities

• Provide customer support via phone, email, and messaging in French and English.
• Assist customers with car rental reservations, booking conditions, and rental procedures.
• Support clients before, during, and after their rental experience.
• Recommend additional services and identify sales opportunities.
• Handle post-rental inquiries, including invoices and damage-related issues.
• Resolve customer concerns professionally and ensure timely, effective solutions.

Requirements

• Fluent or native-level proficiency in French and English.
• At least 1 year of contact centre or customer service experience preferred.
• Strong sales, communication, and interpersonal skills.
• Proficiency in digital tools and platforms.
• Excellent conflict-resolution and problem-solving abilities.
• Customer-focused mindset with a proactive approach to identifying business opportunities.

Working Schedule

• Monday to Friday, rotational shifts between 07:00 and 18:00.
• Weekends off.
• On-site position in Porto, Portugal.

Benefits

• Food allowance of €7.63 per working day.
• Relocation support, including shared accommodation for up to 12 months for candidates relocating from outside Portugal.
• Relocation details will be discussed during the interview.
• Flight tickets are not included.