French & English-speaking Customer Service Representatives

The Career Nest; Aveiro; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Relocation support (shared accom. for

Shared accommodation for up to 12 mo.

Zusammenfassung

The Career Nest is hiring a Customer Service Representative (Car Rental Division) to join our Porto team. You will handle inquiries via phone, email, and messaging, delivering personalized service to French and English-speaking customers.

This is a 6-month, on-site contract in Porto. A relocation package includes shared accommodation for up to 12 months and a daily meal allowance. Fluency in French and English is required, with a customer-service mindset and ability to identify add-ons.

Qualifikationen

• Fluency in French and English (written and spoken).
• 1+ years in customer service or contact center environment (preferred).
• Strong interpersonal and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and add-on services.
• Comfort working with modern digital tools and internal support systems.

Aufgaben

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Kenntnisse

French language

English language

Customer service experience

Sales mindset

Conflict-resolution

Jobbeschreibung

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Key Highlights & Position Details

• Position: Customer Service Representative (Car Rental Division)
• Location: Porto, Portugal
• Work Type: 100% On-site
• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
• Days Off: Every Saturday and Sunday off
• Contract Type: 6-month contract

Compensation & Benefits Package

• Gross Salary: €1,000 gross per month (paid over 14 months per year)
• Meal Allowance: €7.63 net per working day
• Comprehensive Relocation Support:
  • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
  • Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements

• Full professional fluency / native level in French and English (both written and spoken)
• 1+ years of previous experience in a customer service or contact center environment (preferred)
• Strong interpersonal communication and conflict-resolution abilities
• Commercial mindset with the ability to identify sales opportunities and recommend add-on services
• Comfort working with modern digital tools and internal support systems

Take the Next Step in Your International Journey!

Interviews are currently underway for incoming teams.