Customer Service Representative :French and English

Cross Border Talents; Porto; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation support

Shared accommodation

Job summary

Cross Border Talents is seeking a Customer Service Representative fluent in French and English to support customers for a leading car rental service in Porto, Portugal. The role involves handling inquiries and reservations via phone, email, and messaging, assisting customers before, during, and after rentals, and resolving issues related to invoices and vehicle damages.

Relocation assistance is available, including shared accommodation for up to 12 months for eligible candidates relocating from

Qualifications

• Fluent or native-level proficiency in French and English
• 1 year of customer service or contact centre experience preferred
• Strong communication, interpersonal, and conflict-resolution skills
• Good sales skills and ability to identify opportunities for additional services
• Proficiency in digital tools and platforms

Responsibilities

• Handle inquiries and reservations via phone, email, and messaging
• Assist customers before, during, and after rentals
• Resolve issues related to invoices and vehicle damages
• Recommend additional services to meet customer needs

Skills

French language

English language

Communication skills

Sales skills

Digital tools proficiency

Job description

Customer Service Representative :French and English

Location: Porto, Portugal

Work Model: On-site.

Start date: 5/11/2026

I am looking for a French and English-speaking Customer Service Representative to support customers of a leading car rental service.

The role involves handling inquiries and reservations via phone, email, and messaging, assisting customers before, during, and after rentals, resolving issues related to invoices and vehicle damages, and recommending additional services to meet customer needs.

Requirements:

• Fluent or native-level proficiency in French and English
• At least 1 year of experience in customer service or a contact centre is preferred.
• Strong communication, interpersonal, and conflict-resolution skills.
• Good sales skills and the ability to identify opportunities for additional services.
• Proficiency in digital tools and platforms.
• Customer-focused attitude and strong problem-solving abilities.

6-month contract. Relocation support, including shared accommodation for up to 12 months for eligible candidates relocating from outside Portugal (flight tickets not included).

Monday to Friday, rotational shifts between 07:00 and 18:00, with weekends off.

Documentation: EU Passport or Valid Portuguese residency permit.

Thank you