French-Speaking Customer Service Representative, Car Rental (Porto)

Cross Border Talents; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Food allowance

Job summary

Cross Border Talents in Porto seeks a Customer Service Representative to support one of Europe's leading car rental brands. You'll handle inquiries and reservations via phone, email, and chat in French and English, delivering personalized service across channels.

The role is on-site in Porto, with a 6-month contract. It includes a monthly gross salary paid over 14 months and a food allowance per working day, plus relocation support including shared accommodation for a limited period.

Qualifications

• Fluent or native-level French and English.
• Strong sales skills.
• Proficiency in digital tools and platforms.
• Ability to identify business opportunities and suggest additional services.
• Good interpersonal skills and conflict resolution abilities.

Responsibilities

• Deliver excellent, personalized service by phone, email and messaging.
• Answer questions from potential customers about car rental reservations and terms.
• Suggest additional services to meet customer needs.
• Support customers before, during and after the rental.
• Handle post-rental issues, including invoices and damages.
• Ensure timely, effective resolution of concerns, maintaining a high standard of professionalism in French and English.

Skills

French

English

Tools

CRM software

Job description

Join a dynamic team in Porto as a Customer Service Representative. You will provide exceptional support for one of Europe's leading car rental brands, assisting customers with inquiries and reservations across multiple channels (phone, email, messaging) in French and English.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its rich history, stunning architecture and delicious cuisine
• Work model: On-site
• Languages: French and English
• Schedule: Monday to Friday, 07:00 to 18:00, on rotational shifts. Weekends off.
• Contract: 6-month contract
• Compensation: Monthly gross salary paid over 14 months, plus a food allowance for each working day
• Relocation: Relocation support provided, including shared accommodation for a limited period for candidates relocating from abroad (details discussed during the interview; flights not included)

Responsibilities

• Deliver excellent, personalized service by phone, email and messaging
• Answer questions from potential customers about car rental reservations and terms
• Suggest additional services to meet customer needs
• Support customers before, during and after the rental
• Handle post-rental issues, including invoices and damages
• Ensure timely, effective resolution of concerns, maintaining a high standard of professionalism in French and English

Requirements

• Fluent or native-level French and English
• Strong sales skills
• Proficiency in digital tools and platforms
• Ability to identify business opportunities and suggest additional services
• Good interpersonal skills and conflict resolution abilities

Preferred

• 1+ years of experience in a contact centre or customer service role