Customer Support Specialist - French & English (Car Rental)

Cross Border Talents; Porto; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Relocation assistance

Shared accommodation

Job summary

Cross Border Talents is recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service) on-site in Porto, Portugal. You will assist customers across the rental journey, from reservations to post-rental support, in a fast-paced, international environment.

We offer a 6-month contract, fixed weekends off, and relocation assistance with shared accommodation for up to 12 months for eligible candidates moving to Portugal.

Qualifications

• Native or fluent in French and strong English skills.
• On-site work in Porto, Portugal.
• Full-time schedule; 6-month initial contract; weekends off as specified.

Responsibilities

• Deliver personalized customer support via phone, email, and messaging channels.
• Assist clients with pre-rental inquiries, bookings, and reservation details.
• Identify opportunities to upsell services and tailor offerings to customer needs.
• Provide ongoing support during active rentals and post-rental follow-up (billing, invoicing, damage reports).
• Resolve client issues professionally and efficiently.

Skills

French language

English language

Active listening

Conflict resolution

Sales orientation

Digital literacy

Job description

About the Role

We are recruiting on behalf of a leading global customer service provider for a French & English Customer Support Specialist (Car Rental Service) based on-site in Porto, Portugal. In this role, you will provide personalized assistance for a leading European car rental brand, handling customer inquiries across the entire rental journey—from reservations to post-rental support.

Key Responsibilities

• Deliver personalized customer support via phone, email, and messaging channels.
• Assist clients with pre-rental inquiries, bookings, and reservation details.
• Identify business opportunities by suggesting additional services and modalities tailored to customer needs.
• Provide ongoing support during active rental periods and handle post-rental matters, including billing, invoicing, and damage reports.
• Resolve client issues and conflicts efficiently while maintaining a high standard of professionalism.

Requirements

• Language Proficiency: Native or high fluency in French, alongside strong English skills.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Full-time Monday to Friday (rotative shifts between 07:00 and 18:00, or fixed 08:00 to 17:00). Fixed Weekends Off (Saturday & Sunday).
• Experience: 1+ years of contact center or customer service experience is preferred.
• Skills: Strong digital literacy, sales orientation, active listening, and conflict-resolution abilities.

What We Offer

• Contract: 6-month initial contract.
• Work-Life Balance: Fixed weekends off.
• Relocation Assistance: Shared accommodation support for up to 12 months for eligible candidates relocating to Portugal.
• Professional growth within an international automotive/travel support setting.