French & English-speaking Customer Service Representatives

The Career Nest; Almada; On-site; EUR 9,500 - 13,000; Full time

Benefits offered by this job

Shared accommodation provided

On-the-ground relocation support

Job summary

The Career Nest is hiring for a Customer Service Representative (Car Rental Division) in Porto, Portugal. This on-site role requires delivering personalized service via phone, email, and messaging, while handling post-rental inquiries and billing questions.

Fluency in French and English is required, with 1+ year in customer service preferred. The position includes relocation support and a 6-month contract. Work hours are daytime, Monday to Friday, with weekends off.

Qualifications

• Full professional fluency in French and English.
• 1+ year in customer service or contact center (preferred).
• Strong interpersonal and conflict-resolution skills.
• Commercial mindset with ability to identify add-on services.

Responsibilities

• Provide outstanding customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions including billing questions and damage reports.
• Highlight and upsell relevant optional products and mobility services.

Skills

French

English

Job description

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Key Highlights & Position Details:

• Position: Customer Service Representative (Car Rental Division)
• Location: Porto, Portugal
• Work Type: 100% On-site
• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
• Days Off: Every Saturday and Sunday off
• Contract Type: 6-month contract

Compensation & Benefits Package:

• Gross Salary: €1,000 gross per month (paid over 14 months per year)
• Meal Allowance: €7.63 net per working day
• Comprehensive Relocation Support:
  • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
  • Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities:

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

• Full professional fluency / native level in French and English (both written and spoken)
• 1+ years of previous experience in a customer service or contact center environment (preferred)
• Strong interpersonal communication and conflict-resolution abilities
• Commercial mindset with the ability to identify sales opportunities and recommend add-on services
• Comfort working with modern digital tools and internal support systems