French & English Customer Service Advisor – Lisbon Hybrid

Savior Artigos Texteis Lda

Lisboa

Híbrido

EUR 11 000 - 12 000

Tempo integral

Há 4 dias
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Vantagens oferecidas por esta oferta de emprego

Relocation support
Meal allowance
Performance bonus
Hybrid work model

Resumo da oferta

Savior Artigos Texteis Lda is seeking a Customer Service Advisor in Lisbon to support a global beauty brand. You will handle after-sales tasks, manage orders, and resolve refunds, while communicating in French and English with customers.

Relocation assistance is offered, and the role operates in a hybrid model with an office in Lisbon. The position includes a base salary and performance bonus, plus meal allowance for working days.

Qualificações

  • Fluent or native-level proficiency in French and professional proficiency in English.
  • Strong communication skills with experience handling and resolving customer concerns.
  • Ability to navigate after-sales software and processes efficiently.

Responsabilidades

  • Serve as the primary point of contact and brand ambassador for a world-renowned beauty and cosmetics retailer.
  • Support the full after-sales process, including managing online orders, tracking, and refunds.
  • Professionally handle, resolve, and escalate customer complaints when needed.
  • Answer inquiries via French and English channels with top-tier communication skills.
  • Maximize customer satisfaction through helpful cross-selling and suggestive selling when appropriate.

Conhecimentos

French fluency
English proficiency
Customer service
Cross-selling

Ferramentas

CRM software

Descrição da oferta de emprego

Savior Artigos Texteis Lda is seeking a Customer Service Advisor in Lisbon to support a global beauty brand. You will handle after-sales tasks, manage orders, and resolve refunds, while communicating in French and English with customers.

Relocation assistance is offered, and the role operates in a hybrid model with an office in Lisbon. The position includes a base salary and performance bonus, plus meal allowance for working days.

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