French & English Customer Service Advisor – Lisbon Hybrid

Savior Artigos Texteis Lda; Lisboa; Híbrido; EUR 11 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Meal allowance

Performance bonus

Hybrid work model

Resumo da oferta

Savior Artigos Texteis Lda is seeking a Customer Service Advisor in Lisbon to support a global beauty brand. You will handle after-sales tasks, manage orders, and resolve refunds, while communicating in French and English with customers.

Relocation assistance is offered, and the role operates in a hybrid model with an office in Lisbon. The position includes a base salary and performance bonus, plus meal allowance for working days.

Qualificações

• Fluent or native-level proficiency in French and professional proficiency in English.
• Strong communication skills with experience handling and resolving customer concerns.
• Ability to navigate after-sales software and processes efficiently.

Responsabilidades

• Serve as the primary point of contact and brand ambassador for a world-renowned beauty and cosmetics retailer.
• Support the full after-sales process, including managing online orders, tracking, and refunds.
• Professionally handle, resolve, and escalate customer complaints when needed.
• Answer inquiries via French and English channels with top-tier communication skills.
• Maximize customer satisfaction through helpful cross-selling and suggestive selling when appropriate.

Conhecimentos

French fluency

English proficiency

Customer service

Cross-selling

Ferramentas

CRM software

Descrição da oferta de emprego

Savior Artigos Texteis Lda is seeking a Customer Service Advisor in Lisbon to support a global beauty brand. You will handle after-sales tasks, manage orders, and resolve refunds, while communicating in French and English with customers.

Relocation assistance is offered, and the role operates in a hybrid model with an office in Lisbon. The position includes a base salary and performance bonus, plus meal allowance for working days.