French Energy Customer Specialist – Onsite

Cross Border Talents; Porto; Presencial; EUR 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work

Descripción de la vacante

Cross Border Talents in Porto, Portugal, seeks a Customer Service Specialist – Energy Project to support customers across energy services, accounts, billing and service requests. You will provide clear information, resolve concerns, and ensure a professional experience while following established procedures and industry guidelines.

The role requires fluent French and EU citizenship or Portuguese residency; you will join an international team, work across channels, and contribute to KPIs while

Formación

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn.

Responsabilidades

• Assist customers with energy-related inquiries and payments.
• Provide multichannel support (phone, email, live chat).
• Resolve issues and document interactions accurately.
• Escalate complex cases when needed.
• Maintain up-to-date knowledge of services and procedures.

Conocimientos

Analytical skills

Creative thinking

Communication skills

Descripción del empleo

Cross Border Talents in Porto, Portugal, seeks a Customer Service Specialist – Energy Project to support customers across energy services, accounts, billing and service requests. You will provide clear information, resolve concerns, and ensure a professional experience while following established procedures and industry guidelines.

The role requires fluent French and EU citizenship or Portuguese residency; you will join an international team, work across channels, and contribute to KPIs while