French Energy Customer Advisor – Onsite + Relocation

BlueView Talent; Porto; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Job summary

BlueView Talent is seeking a Customer Service Specialist for an Energy Project in Porto. You will handle inquiries about energy services, accounts, and billing while delivering professional support across multiple channels.

The role emphasizes accuracy in data handling, strong communication, and adherence to industry guidelines with ongoing training to stay current in energy services.

Qualifications

• Experience in customer service is preferred.
• French language proficiency at C1/C2 level.
• EU citizenship or Portuguese residency eligibility.

Responsibilities

• Assist customers with inquiries related to energy services, accounts, billing, invoices, and payments.
• Provide professional support via phone, email, live chat, and other channels.
• Handle customer requests, complaints, and service-related issues efficiently.
• Explain billing details, account information, and available solutions.
• Update customer records and document interactions accurately in internal systems.
• Investigate concerns and coordinate with internal teams for timely resolution.
• Escalate complex cases to appropriate teams when needed.
• Follow company policies, quality standards, and confidentiality requirements.
• Meet KPIs for customer satisfaction, productivity, and response times.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

BlueView Talent is seeking a Customer Service Specialist for an Energy Project in Porto. You will handle inquiries about energy services, accounts, and billing while delivering professional support across multiple channels.

The role emphasizes accuracy in data handling, strong communication, and adherence to industry guidelines with ongoing training to stay current in energy services.