French Customer Support – Energy Project, Porto (Onsite)

Cross Border Talents; Porto; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is looking for a Customer Service Specialist – Energy Project in Porto. Join an international team supporting clients in the energy sector, delivering clear information, resolving issues, and maintaining a professional customer experience across phone, email, and live chat.

Requirements include fluent French (C1/C2) and EU citizenship or Portuguese residency. You will meet KPIs, handle billing inquiries, update records, and collaborate with internal teams.

Qualifications

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency required.

Responsibilities

• Assist customers with inquiries related to energy services, accounts, billing and payments.
• Provide professional support via phone, email, live chat and other channels.
• Handle customer requests and service-related issues efficiently.
• Explain billing details and account information clearly.
• Update customer records and document interactions accurately.
• Investigate concerns and coordinate with internal teams to resolve.

Skills

Fluent French (C1/C2)

Job description

Cross Border Talents is looking for a Customer Service Specialist – Energy Project in Porto. Join an international team supporting clients in the energy sector, delivering clear information, resolving issues, and maintaining a professional customer experience across phone, email, and live chat.

Requirements include fluent French (C1/C2) and EU citizenship or Portuguese residency. You will meet KPIs, handle billing inquiries, update records, and collaborate with internal teams.