French Travel Customer Support in Porto

Cross Border Talents; Porto; Presencial; EUR 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Onsite Work Environment

Collaborative Team

Resumo da oferta

Cross Border Talents in Porto, Portugal seeks a Travel Customer Support specialist to assist customers through bookings, itinerary changes, and travel inquiries, ensuring a seamless experience.

You'll engage with French and English speakers, resolve issues, document interactions, and collaborate with travel partners to provide timely support and a positive journey for customers.

Qualificações

• EU citizenship or Portuguese residency.
• Fluent French (C1/C2) and English (B2).
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the CS field.

Responsabilidades

• Provide high-quality customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with bookings, reservation modifications, cancellations, and other travel-related requests.
• Deliver clear and accurate information regarding flights, accommodation, transportation options, travel policies, and additional services.
• Resolve customer inquiries and issues efficiently while maintaining high levels of customer satisfaction.
• Accurately document customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer complaints professionally, demonstrating empathy, patience, and a solution-oriented approach.
• Stay up to date with travel products, company policies, procedures, and industry developments through continuous training.
• Collaborate closely with internal teams and travel partners to ensure timely and effective issue resolution.

Descrição da oferta de emprego

Start Your Journey in Customer Support – Travel Project!

Join an international, customer-focused team dedicated to creating smooth and memorable travel experiences. If you enjoy helping people, solving problems, and working in a dynamic, fast-paced environment, this role offers an excellent opportunity to develop your career in both customer service and the travel industry.

Role Overview

As a Travel Customer Support for the Travel Project, you will assist customers throughout every stage of their journey. From handling bookings and itinerary modifications to answering travel-related questions and resolving service issues, your goal will be to provide reliable assistance and ensure a seamless and positive travel experience.

Key Responsibilities

• Provide high-quality customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with bookings, reservation modifications, cancellations, and other travel-related requests.
• Deliver clear and accurate information regarding flights, accommodation, transportation options, travel policies, and additional services.
• Resolve customer inquiries and issues efficiently while maintaining high levels of customer satisfaction.
• Manage customer cases in accordance with company procedures and escape complex situations to the appropriate teams when required.
• Accurately document customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer complaints professionally, demonstrating empathy, patience, and a solution-oriented approach.
• Stay up to date with travel products, company policies, procedures, and industry developments through continuous training.
• Collaborate closely with internal teams and travel partners to ensure timely and effective issue resolution.

Requirements

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level?

Apply now and be a key player in delivering outstanding customer experiences while advancing your career!