French Customer Support Specialist - Fintech, Porto

Besthire; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Resumo da oferta

Besthire in Porto, Portugal, is seeking a French-speaking Customer Service Advisor to join a Fintech team. This on-site role focuses on supporting customers of a modern financial services product, with a clear path for progression and ongoing coaching.

You will handle inquiries by phone, email and chat, maintain accurate case records, and escalate complex issues to the appropriate team. Training is thorough and ongoing career development is provided.

Qualificações

• Experience in customer service is a plus but not essential.
• Full training provided to develop product knowledge and processes.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escape more complex cases to the right team when needed.

Conhecimentos

French speaking

English communication

Descrição da oferta de emprego

We're hiring a French-speaking Customer Service Advisor to join a Fintech team in Porto, Portugal.

You'll support customers of a modern financial services product.

Work model: On-Site.

Start date: 21/Sep/26.

Relocation support is available for candidates moving from abroad.

On site.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escape more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in French and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.