French Customer Support Agent

Intersoft Team SRL; Lisboa; On-site; EUR 18,000 - 23,000; Full time

Job summary

Intersoft Team SRL in Lisbon, Portugal, is seeking a French Customer Support Agent to provide professional support across phone, email and chat. The role is on-site with a fixed-term contract of 6 months, requiring at least 1 year in customer service and comfort with rotating shifts.

You will handle account-related queries, adhere to guidelines, troubleshoot issues, and document interactions in internal systems while collaborating with colleagues to meet service goals.

Qualifications

• Minimum 1 year of experience in customer service.
• High attention to detail and accuracy with customer data.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems, think critically, and resolve issues independently.
• Friendly, professional, and proactive approach to customer service.

Responsibilities

• Provide responsive, professional support to business customers across Phone, Email, and Chat.
• Assist clients with account-related queries, including identity verification and info confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely follow-up and resolution of interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions in internal systems.
• Collaborate with team members to meet service goals and share best practices.

Skills

Customer service

Attention to detail

Problem solving

Friendly, proactive

Team collaboration

Tools

Automated support tools

Job description

Position: French Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)

Duties and Responsibilities:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
  
• Assist clients with account-related queries, including identity verification and account information confirmation
  
• Adhere to regulatory guidelines and internal procedures as directed by the client
  
• Troubleshoot issues and offer effective solutions tailored to customer needs
  
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
  
• Maintain accurate documentation of interactions and updates in internal systems
  
• Collaborate with team members to meet service goals and share best practices.
  

Requirements

• At least 1 year of experience in customer service, with a strong customer-centric approach
  
• High attention to detail and accuracy in handling customer information
  
• Proficiency with automated customer support tools and platforms (preferred)
  
• Ability to analyze problems, think critically, and resolve issues independently
  
• Friendly, professional, and proactive approach to customer service
  
• Experience across various industries such as retail, banking, or general customer support is beneficial
  
• Comfortable working in rotating shifts and full-time on-site schedules
  
• Adaptable and flexible to changing procedures, technologies, and customer expectations
  
• Ability to work on 24/7 shift rotation.
  
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  
• Support from colleagues with coaching and mentoring opportunities