Customer Support Agent (French)

David Kennedy Recruitment; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Comprehensive training

Health and Wellbeing initiatives

Monthly meal allowance

Relocation support

Resumo da oferta

David Kennedy Recruitment is assisting a leading Outsourcing/BPO consultancy in finding a French speaking Customer Support Agent for their Lisbon office. The role involves providing professional support to customers across various communication platforms while adhering to guidelines.

The ideal candidate will have strong French and English skills, at least one year of experience in customer service, and a detail-oriented approach. The position offers fixed-term employment and various perks, including training and relocation support.

Qualificações

• Native or fluent in French, both verbal and written.
• At least 1 year of experience in customer service.
• High attention to detail and accuracy in handling customer information.

Responsabilidades

• Provide responsive and professional support to business customers.
• Assist clients with account-related queries.
• Adhere to regulatory guidelines and troubleshoot issues.

Conhecimentos

Fluent in French

Fluent in English (C1)

Customer service experience

Attention to detail

Problem-solving skills

Ability to work in shifts

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
• Assist clients with account-related queries, including identity verification and account information confirmation
• Adhere to regulatory guidelines and internal procedures as directed by the client
• Troubleshoot issues and offer effective solutions tailored to customer needs
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
• Maintain accurate documentation of interactions and updates in internal systems
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS

• Native / fluent in French both verbal and written. Fluent in English (C1 level)
• At least 1 year of experience in customer service, with a strong customer-centric approach
• High attention to detail and accuracy in handling customer information
• Proficiency with automated customer support tools and platforms (preferred)
• Ability to analyze problems, think critically, and resolve issues independently
• Friendly, professional, and proactive approach to customer service
• Experience across various industries such as retail, banking, or general customer support is beneficial
• Comfortable working in rotating shifts and full-time on-site schedules
• Adaptable and flexible to changing procedures, technologies, and customer expectations
• Ability to work on 24/7 shift rotation.

OFFER

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• Relocation support
• And much more!