French Customer Support Agent

Cross Border Talents; Braga; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Career development

Comprehensive training

Modern Braga office

Work-life balance

Cultural experience in Braga

Resumo da oferta

Cross Border Talents in Braga is seeking a French-speaking Customer Support Agent to assist clients via phone, email, and chat. You will diagnose issues, provide accurate product information, and document interactions in our CRM, contributing to service improvements.

The role requires fluency in French and English for internal communication, basic computer skills, and strong communication abilities. Willingness to work shifts, including evenings and weekends, is essential.

Qualificações

• Native or fluent in French (written and spoken).
• English required for internal communication.
• Basic computer literacy and familiarity with CRM tools.
• Strong verbal and written communication skills.
• Willingness to work in shifts including evenings, weekends, and holidays.

Responsabilidades

• Provide professional French-speaking customer support to clients via phone, email, and chat.
• Diagnose and resolve customer issues promptly and efficiently.
• Gain product knowledge to deliver accurate and helpful information.
• Document customer interactions and resolutions in the CRM system.
• Contribute to ongoing improvement of support processes by sharing feedback.

Conhecimentos

French language

English language

Communication

Problem solving

Shift flexibility

Ferramentas

CRM systems

Descrição da oferta de emprego

About the job French Customer Support Agent

Are you fluent in French and passionate about delivering top-notch customer service? Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development.

About Us:

We are a dynamic and forward-thinking company providing exceptional customer support services to leading global brands. Our team in Braga is dedicated to excellence and creating positive experiences for our customers. We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed.

Key Responsibilities:

• Customer Interaction: Provide professional and friendly customer support to French-speaking clients through various channels, including phone, email, and chat.
• Issue Resolution: Diagnose and resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction.
• Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information.
• Record Keeping: Accurately document customer interactions and resolutions in our CRM system.
• Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights.

Requirements:

• Language Proficiency: Native or fluent in French (written and spoken). Proficiency in English is required for internal communication.
• Experience: Previous experience in customer service or a related field is preferred but not essential.
• Technical Skills: Basic computer literacy and familiarity with customer service tools or CRM systems.
• Communication Abilities: Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly.
• Problem-Solving: Ability to think on your feet and provide effective solutions in a fast-paced environment.
• Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays if necessary.

What We Offer:

• Competitive Salary: Attractive compensation package with performance-based incentives.
• Career Development: Opportunities for growth and advancement within the company.
• Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role.
• Modern Work Environment: Work from our state-of-the-art office in Braga, surrounded by a supportive and dynamic team.
• Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Braga, with its rich cultural heritage and beautiful surroundings.
• Cultural Experience: Experience living in one of Portugals most charming cities, known for its historic sites, lively community, and picturesque landscapes.

Why Choose Braga?

Braga is one of Portugal's oldest cities, offering a rich tapestry of history, culture, and modern amenities. With its stunning architecture, vibrant festivals, and friendly atmosphere, Braga provides an exceptional quality of life. Enjoy a blend of tradition and contemporary living, with easy access to beautiful countryside and coastal areas.