French Customer Agent in Braga | No English & Fixed Shifts

Cross Border Talents; Braga; On-site; EUR 13,392 - 20,088; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents in Braga, Portugal, invites you to join as a Customer Agent. You will be the first contact for customers via phone, email, and live chat, delivering timely assistance and resolving inquiries to ensure a smooth and satisfying support experience.

We are seeking someone fluent in French (C1/C2), with EU citizenship or Portuguese residency, and 0–1 year in customer support. You will grow with us through training in a fast-paced environment, with onsite office and relocation

Qualifications

• Language proficiency: Fluent in French at C1/C2 level.
• Eligibility: EU citizenship or Portuguese residency card.
• Experience: 0–1 year in customer support or related role.
• Skills: Strong communication, analytical and problem-solving abilities.

Responsibilities

• Deliver outstanding customer support through phone, email, and live chat.
• Handle customer inquiries, account-related requests, and concerns while meeting service standards.
• Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
• Record customer interactions, actions, and case resolutions accurately within internal support systems.
• Escalate complex or sensitive issues to appropriate teams following company procedures.
• Collaborate with internal departments to ensure timely and effective resolution of customer issues.
• Meet KPIs related to service quality, productivity, response times, and customer satisfaction.
• Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Skills

French (C1/C2)

Customer support

Communication

Problem solving

Job description

Launch Your Career as a Customer Agent!

Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support.

Role Overview:

As a Customer Agent, you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience.

Key Responsibilities:

• Deliver outstanding customer support through phone, email, and live chat.
• Handle customer inquiries, account-related requests, and concerns while meeting established service standards.
• Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
• Record customer interactions, actions, and case resolutions accurately within internal support systems.
• Escalate complex or sensitive issues to the appropriate teams following company procedures.
• Collaborate with internal departments to ensure timely and effective resolution of customer issues.
• Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction.
• Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Relocation Package:Smooth transition support if you’re moving to Portugal
• Onsite Work: Engage and grow in a collaborative office environment