French Customer Support In Braga | Fixed Shifts

Cross Border Talents; Braga; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work

Resumo da oferta

Cross Border Talents seeks a Customer Support professional to join our collaborative team in Braga, Portugal. In this role, you'll assist customers via phone, email, and chat, ensuring a seamless experience.

The ideal candidate is fluent in French, has strong communication skills, and is motivated to grow within a supportive environment. We offer competitive salary, performance bonuses, and a relocation package.

Qualificações

• Fluent in French (C1/C2 level) required.
• 0-1 year in customer support or related role.
• Eager to learn, adaptable, motivated to grow.

Responsabilidades

• Support customers through phone, email, and chat.
• Handle inquiries, resolve issues, and assist with accounts.
• Communicate effectively to improve customer experience.
• Accurately log interactions in internal systems.
• Identify complex cases and escalate when needed.
• Collaborate with internal teams to resolve concerns.
• Meet KPIs, quality standards, and response time targets.
• Stay informed about products and policies.

Conhecimentos

Strong communication

Analytical abilities

Problem-solving abilities

Descrição da oferta de emprego

Start Your Career as a Customer Support!

Join a collaborative and supportive team where empathy, professionalism, and teamwork shape every customer interaction. If you’re organized, proactive, and enjoy assisting others, this is a great opportunity to develop your career in customer service.

Role Overview:

As a Customer Support, you’ll be the main point of contact for customers, providing support via phone, email, and live chat. Your goal is to deliver clear solutions and ensure a seamless, positive customer experience.

Key Responsibilities:

• Support customers through phone, email, and chat in a professional and friendly manner
• Handle inquiries, resolve issues, and assist with account-related matters
• Communicate effectively to improve the overall customer experience
• Accurately log interactions and solutions in internal systems
• Identify complex cases and escalate when needed
• Collaborate with internal teams to resolve customer concerns
• Meet KPIs, quality standards, and response time targets
• Stay informed about products, policies, and procedures

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Relocation Package:Smooth transition support if you’re moving to Portugal
• Remote Work: Enjoy the flexibility of working from home

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!