Customer Service Representative (French) — Braga, Portugal

Nordicrecruiters; Braga; Presencial; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative environment

Structured training

Competitive compensation

International team

Resumo da oferta

Nordicrecruiters is seeking a Customer Service Representative in Braga to handle inquiries, resolve issues, and provide accurate information with a focus on professionalism. The role requires fluent French and good English for collaboration with international teams.

You will be the primary contact for customers via phone, email, and chat, ensuring high-quality support and contributing to customer satisfaction. Training and growth opportunities are provided in a collaborative environment.

Qualificações

• Fluent French required for daily customer interactions.
• Strong written and spoken English to collaborate with international teams.
• Positive, patient, and solution-oriented approach to customer support.
• Excellent organizational skills and attention to detail.
• Experience in customer service is a plus, but enthusiasm and willingness to learn are valued.

Responsabilidades

• Provide responsive, high-quality support to customers via phone, email and chat.
• Listen carefully to customer needs and resolve issues with empathy and efficiency.
• Record customer interactions and outcomes clearly in internal systems.
• Collaborate with colleagues across teams to address complex situations and ensure consistency.
• Stay informed about products, services and policies to deliver accurate assistance.
• Help maintain service quality standards and contribute to continuous improvement.

Conhecimentos

Fluent French

English proficiency

Descrição da oferta de emprego

About the Role

We are seeking a dedicated and customer-oriented Customer Service Representative fluent in French to join our growing support team in Braga. In this full-time position, you will be a key point of contact for customers — handling inquiries, resolving issues, providing accurate information, and ensuring every interaction reflects professionalism and care. Your contributions will play a direct role in driving customer satisfaction and strengthening long-term relationships.

What Youll Do

• Provide responsive, high-quality support to customers via phone, email and chat.
• Listen carefully to customer needs and resolve issues with empathy and efficiency.
• Record customer interactions and outcomes clearly in internal systems.
• Collaborate with colleagues across teams to address complex situations and ensure consistency.
• Stay informed about products, services and policies to deliver accurate assistance.
• Help maintain service quality standards and contribute to continuous improvement.

What You Bring

• Fluent French with excellent verbal and written communication skills.
• Good command of English to collaborate with international teams.
• A positive, patient, and solution-oriented approach to customer support.
• Strong organisational abilities and attention to detail.
• Experience in customer service is advantageous, but enthusiasm and a willingness to learn are equally valued.

Whats On Offer

• A collaborative and supportive work environment where your voice matters.
• Structured training and ongoing opportunities to grow your skills.
• Competitive compensation and benefits in line with the local market.
• The chance to build your professional career within an international team.

Why Braga?

Braga is one of Portugals most appealing destinations for professionals and expats seeking high quality of life at a manageable cost. The citys living expenses — including housing, food and transport — are generally lower than in larger Portuguese cities like Lisbon or Porto, making everyday life more affordable without sacrificing comfort or culture.

Known as a hub of culture, history and innovation, Braga combines charming historic streets, beautiful architecture, and lively neighbourhoods with modern amenities, cafés and a growing job market. The presence of universities such as the University of Minho supports a youthful, energetic atmosphere and contributes to a strong sense of community and opportunity.

Braga also offers excellent accessibility — with reliable public transport, bike-friendly streets and efficient connections to other major Portuguese cities — and a welcoming environment where newcomers can easily build social and professional networks.

Whether you're seeking a more relaxed pace of life, exciting professional opportunities, or a culturally rich setting with lower everyday costs, Braga presents a compelling place to live and grow.