French Customer Agent in Braga

Cross Border Talents; Braga; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents invites applications for a Customer Agent role in Portugal. You will be the first point of contact for customers via phone, email and live chat, delivering timely, professional assistance and resolving inquiries to ensure a smooth support experience.

Responsibilities include documenting interactions, collaborating with internal teams, and meeting service standards while staying updated on products and policies through ongoing training.

Qualificações

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency.
• 0–1 year in customer support or related role.
• Strong communication, analytical and problem-solving abilities.
• Eager to learn, adaptable in a fast-paced environment.

Responsabilidades

• Deliver outstanding customer support through phone, email, and live chat.
• Handle customer inquiries, account-related requests, and concerns while meeting service standards.
• Provide accurate information, practical guidance, and effective solutions to enhance satisfaction.
• Record customer interactions and resolutions accurately in internal systems.
• Escalate complex issues to appropriate teams following procedures.
• Collaborate with internal departments to resolve issues promptly.
• Meet KPIs related to service quality, productivity, response times, and satisfaction.
• Stay updated with products, services, policies, and procedures through training.

Conhecimentos

French fluency

Communication skills

Problem-solving

Descrição da oferta de emprego

Launch Your Career as a Customer Agent!

Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support.

Role Overview:

As a Customer Agent, you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience.

Key Responsibilities:

• Deliver outstanding customer support through phone, email, and live chat.
• Handle customer inquiries, account-related requests, and concerns while meeting established service standards.
• Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
• Record customer interactions, actions, and case resolutions accurately within internal support systems.
• Escalate complex or sensitive issues to the appropriate teams following company procedures.
• Collaborate with internal departments to ensure timely and effective resolution of customer issues.
• Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction.
• Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Relocation Package:Smooth transition support if you’re moving to Portugal
• Onsite Work: Engage and grow in a collaborative office environment