French Customer Advisor Hybrid in Braga | 2000 Euros Welcome Bonus

BlueView Talent; Braga; Hybrid; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Hybrid work

Job summary

BlueView Talent is recruiting a Customer Specialist to support users of a modern e-health platform. You will handle inquiries via phone, email, live chat, and other channels, guiding users through features and resolving issues with a professional, empathetic approach.

This role is ideal for someone with 0–1 year in customer support, fluent French, and a willingness to learn in a fast-paced digital environment.

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or valid Portuguese residency.
• 0-1 year in customer support or related role is a plus.
• Strong communication, analytical, and problem-solving abilities.
• Eager to learn, adaptable, and motivated to grow within a fast-paced environment.

Responsibilities

• Deliver friendly, professional, and empathetic support through phone, email, live chat, and other channels.
• Assist users with account-related questions, platform functionality, services, and general inquiries.
• Guide customers through the e-health platform, explaining features and processes clearly.
• Identify customer needs and provide accurate, practical solutions.
• Record customer interactions and resolutions in internal systems.
• Escalate complex issues to appropriate teams and ensure timely resolution.
• Collaborate with internal departments to investigate and resolve cases within SLAs.
• Achieve KPIs related to customer satisfaction, productivity, and response times.
• Maintain up-to-date knowledge of the platform through ongoing training.

Skills

French language proficiency (C1/C2)

Communication skills

Analytical thinking

Problem-solving abilities

Job description

Grow Your Career as a Customer Specialist - E-Health Platform!

Join a dynamic and international team supporting users of a modern e-health platform. If you're passionate about customer service, enjoy solving problems, and feel comfortable working in a fast-paced digital environment, this opportunity offers a great way to develop your customer support skills while helping users access and navigate essential digital services.

Role Overview:

As a Customer Specialist, you'll be one of the main points of contact for platform users, providing support through phone, email, live chat, and other digital channels. You'll assist customers with platform-related questions, guide them through available features and services, troubleshoot issues, and ensure every interaction is handled professionally and efficiently.

Key Responsibilities:

• Deliver friendly, professional, and empathetic support through phone, email, live chat, and other communication channels.
• Assist users with account-related questions, platform functionality, services, and general inquiries.
• Guide customers through the e-health platform, explaining features and processes in a clear and easy-to-understand way.
• Identify customer needs and provide accurate, practical, and timely solutions.
• Manage customer concerns and requests professionally while maintaining a strong focus on customer satisfaction.
• Record customer interactions, requests, actions, and resolutions accurately in the relevant internal systems.
• Identify cases requiring additional assistance and elevate complex or sensitive issues to the appropriate teams.
• Work closely with internal departments to ensure customer cases are investigated and resolved within the expected timeframe.
• Achieve established KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance.
• Maintain up-to-date knowledge of the platform, its features, services, policies, and procedures through regular training and continuous development.

Requirements:

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0-1 year in customer support or a related role is a plus
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment