French Customer Advisor in Braga | Fixed Shifts

Cross Border Talents

Barcelos

Presencial

EUR 12 276 - 17 856

Tempo integral

14 dias+

Gerador de candidaturas

Não envies um currículo genérico — gera um currículo e uma carta de apresentação adaptados a esta função específica.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Resumo da oferta

Cross Border Talents in Braga is hiring a French Customer Advisor for fixed shifts. You will handle inquiries via phone, email, and live chat to deliver clear solutions and a positive customer experience.

Fluent French (C1/C2) is required, with EU citizenship or Portuguese residency and 0–1 year in customer support. We offer a competitive salary with a bonus, meal allowance, transportation support, health and life insurance, relocation help, and remote work flexibility.

Qualificações

Fluent in French (C1/C2).
EU citizenship or Portuguese residency.
0–1 year in customer support or related role.
Strong communication, analytical and problem-solving abilities.
Eager to learn, adaptable and motivated in a fast-paced environment.

Responsabilidades

Support customers through phone, email, and chat in a professional and friendly manner.
Handle inquiries, resolve issues, and assist with account-related matters.
Communicate effectively to improve the overall customer experience.
Log interactions and solutions in internal systems.
Identify complex cases and escalate when needed.
Collaborate with internal teams to resolve customer concerns.
Meet KPIs, quality standards, and response time targets.
Stay informed about products, policies, and procedures.

Conhecimentos

French language (C1/C2)

Customer support

Communication

Descrição da oferta de emprego

French Customer Advisor in Braga | Fixed Shifts

About the job French Customer Advisor in Braga | Fixed Shifts

Start Your Career as a Customer Advisor!

Join a collaborative and supportive team where empathy, professionalism, and teamwork shape every customer interaction. If you’re organized, proactive, and enjoy assisting others, this is a great opportunity to develop your career in customer service.

Role Overview:

As a Customer Advisor, you’ll be the main point of contact for customers, providing support via phone, email, and live chat. Your goal is to deliver clear solutions and ensure a seamless, positive customer experience.

Key Responsibilities:

Support customers through phone, email, and chat in a professional and friendly manner
Handle inquiries, resolve issues, and assist with account-related matters
Communicate effectively to improve the overall customer experience
Accurately log interactions and solutions in internal systems
Identify complex cases and escalate when needed
Collaborate with internal teams to resolve customer concerns
Meet KPIs, quality standards, and response time targets
Stay informed about products, policies, and procedures

Requirements:

Language Proficiency: Fluent in French (C1/C2 level)
Eligibility: EU citizenship or a valid Portuguese residency card
Experience: 0–1 year in customer support or a related role
Skills: Strong communication, analytical, and problem-solving abilities
Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?