French Customer Advisor in Braga | Fixed Shifts

Cross Border Talents; Barcelos; Ibrido; EUR 12.276 - 17.856; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Descrizione del lavoro

Cross Border Talents in Braga is hiring a French Customer Advisor for fixed shifts. You will handle inquiries via phone, email, and live chat to deliver clear solutions and a positive customer experience.

Fluent French (C1/C2) is required, with EU citizenship or Portuguese residency and 0–1 year in customer support. We offer a competitive salary with a bonus, meal allowance, transportation support, health and life insurance, relocation help, and remote work flexibility.

Competenze

• Fluent in French (C1/C2).
• EU citizenship or Portuguese residency.
• 0–1 year in customer support or related role.
• Strong communication, analytical and problem-solving abilities.
• Eager to learn, adaptable and motivated in a fast-paced environment.

Mansioni

• Support customers through phone, email, and chat in a professional and friendly manner.
• Handle inquiries, resolve issues, and assist with account-related matters.
• Communicate effectively to improve the overall customer experience.
• Log interactions and solutions in internal systems.
• Identify complex cases and escalate when needed.
• Collaborate with internal teams to resolve customer concerns.
• Meet KPIs, quality standards, and response time targets.
• Stay informed about products, policies, and procedures.

Conoscenze

French language (C1/C2)

Customer support

Communication

Descrizione del lavoro

French Customer Advisor in Braga | Fixed Shifts

About the job French Customer Advisor in Braga | Fixed Shifts

Start Your Career as a Customer Advisor!

Join a collaborative and supportive team where empathy, professionalism, and teamwork shape every customer interaction. If you’re organized, proactive, and enjoy assisting others, this is a great opportunity to develop your career in customer service.

Role Overview:

As a Customer Advisor, you’ll be the main point of contact for customers, providing support via phone, email, and live chat. Your goal is to deliver clear solutions and ensure a seamless, positive customer experience.

Key Responsibilities:

• Support customers through phone, email, and chat in a professional and friendly manner
• Handle inquiries, resolve issues, and assist with account-related matters
• Communicate effectively to improve the overall customer experience
• Accurately log interactions and solutions in internal systems
• Identify complex cases and escalate when needed
• Collaborate with internal teams to resolve customer concerns
• Meet KPIs, quality standards, and response time targets
• Stay informed about products, policies, and procedures

Requirements:

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Remote Work: Enjoy the flexibility of working from home