French Customer Advisor In Braga | Fixed Shifts

Cross Border Talents

Viseu

Remote

EUR 14,000 - 21,000

Full time

3 days ago

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Benefits offered by this job

Relocation package

Remote work

Meal allowance

Transportation support

Health & life insurance

Competitive salary

Performance bonus

Job summary

Cross Border Talents in Braga is seeking a French Customer Advisor for fixed shifts. You will be the main contact for customers, assisting by phone, email and live chat to provide clear solutions and a positive experience. Requirements: fluent French (C1/C2) and 0–1 year in customer support; EU citizenship or Portuguese residency is required.

The role offers KPI-driven performance and growth opportunities. Benefits include relocation support, remote work options, a competitive salary, meal

Qualifications

Fluent in French (C1/C2)
EU citizenship or Portuguese residency required

Responsibilities

Provide support via phone, email and chat to resolve inquiries and issues
Log interactions and solutions in internal systems
Escalate complex cases when needed
Collaborate with internal teams to resolve customer concerns
Meet KPIs, quality standards and response time targets
Stay informed about products, policies and procedures

Skills

Communication skills

Analytical thinking

Problem solving

Adaptable

Job description

French Customer Advisor in Braga | Fixed Shifts

About the job French Customer Advisor in Braga | Fixed Shifts

Start Your Career as a Customer Advisor!

Join a collaborative and supportive team where empathy, professionalism, and teamwork shape every customer interaction. If you're organized, proactive, and enjoy assisting others, this is a great opportunity to develop your career in customer service.

Role Overview:

As a Customer Advisor, you'll be the main point of contact for customers, providing support via phone, email, and live chat. Your goal is to deliver clear solutions and ensure a seamless, positive customer experience.

Key Responsibilities:

Support customers through phone, email, and chat in a professional and friendly manner
Handle inquiries, resolve issues, and assist with account-related matters
Communicate effectively to improve the overall customer experience
Accurately log interactions and solutions in internal systems
Identify complex cases and escalat when needed
Collaborate with internal teams to resolve customer concerns
Meet KPIs, quality standards, and response time targets
Stay informed about products, policies, and procedures

Requirements:

Language Proficiency: Fluent in French (C1/C2 level)
Eligibility: EU citizenship or a valid Portuguese residency card

Experience:

0–1 year in customer support or a related role

Skills:

Strong communication, analytical, and problem-solving abilities
Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?