French Customer Care Advisor in Aveiro

Cross Border Talents; Aveiro; Presencial; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance bonuses

Meal allowance

Transportation allowance

Onsite work environment

Resumo da oferta

A customer support company in Aveiro is seeking a French Customer Care Advisor to assist clients through various communication channels. The ideal candidate will be fluent in French and have a strong commitment to customer satisfaction. You'll play a crucial role in addressing inquiries and fostering positive customer relationships. Competitive compensation and bonuses are offered in an onsite collaborative environment.

Qualificações

• 0-1 year experience in customer support.
• Eagerness to learn and grow.
• EU Citizenship or Portuguese Residency Card.
• Strong leadership, analytical and communication skills.

Responsabilidades

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Foster strong customer relationships through clear, open communication.
• Respond promptly to inquiries, complaints and feedback.
• Foster strong customer relationships through clear, open communication.
• Ensure service standards align with company policies.
• Provide insights to refine processes and improve service quality.

Conhecimentos

Fluent in French (C2 level)

Strong leadership

Analytical skills

Communication skills

Descrição da oferta de emprego

About the job French Customer Care Advisor in Aveiro

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!