French Customer Support Specialist in Aveiro

Cross Border Talents; Aveiro; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation allowance

Resumo da oferta

A dynamic customer support company in Aveiro is seeking a French Customer Support Specialist. Responsibilities include assisting clients via various channels, ensuring customer satisfaction, and improving service processes. Ideal candidates should be fluent in French and possess strong leadership and communication skills. This role offers competitive pay, performance bonuses, and allowances for meals and transportation in an engaging onsite environment.

Qualificações

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year experience in customer support is acceptable.

Responsabilidades

• Assist clients via phone, chat, email, and social media.
• Resolve account, technical, and financial inquiries.
• Deliver exceptional support and foster strong customer relationships.

Conhecimentos

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

French Customer Support Specialist in Aveiro

About the job French Customer Support Specialist in Aveiro

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Advisor, you’ll assist clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You’ll deliver expert advice, ensure customer satisfaction, and contribute to process improvements.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges
• Serve as a trusted advisor to customers within the sports industry
• Respond promptly to customer inquiries, complaints, and feedback
• Foster strong customer relationships through clear, open communication
• Uphold high standards of service in line with company policies
• Provide insights and suggestions to refine processes and improve service quality

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Earn bonuses based on your contributions.
• Meal Allowance: Cover meal expenses during working hours.
• Transportation Allowance: Support for commuting costs.
• Onsite Work: Engage in a collaborative, in-office environment.

Are you ready to embark on this exciting customer support journey? Submit your application today, and we’ll get in touch!