French Travel Car Rental Support Specialist

Cross Border Talents; Maia; Sur place; EUR 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project in Porto Maia. You will support customers across the rental journey via phone, email, chat and other channels, handling reservations, payments, and services.

You will deliver clear, accurate solutions, adapt to policies, and escalate complex cases when needed. A proactive, detail-driven mindset and 1 year in customer support are essential.

Qualifications

• Language skills required: Fluent French (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency.
• Experience: Minimum 1 year in Customer Support.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, eager to learn.

Responsabilités

• Provide professional, friendly, and efficient customer support via phone, email, chat and other digital channels.
• Assist customers with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick-up and return procedures, and services.
• Provide clear and accurate information while following company policies and guidelines.
• Understand customer needs and provide appropriate solutions efficiently within the timeframe.
• Handle questions, concerns and complaints professionally, escalating complex cases when necessary.
• Assist with booking modifications, cancellations, extensions and other rental-related requests.
• Accurately record customer interactions, requests, actions and resolutions in internal systems.
• Collaborate with internal departments and rental locations to resolve issues effectively.
• Maintain high standards of service, accuracy, productivity and customer satisfaction.
• Stay up to date with vehicle options, services, and procedures through training.

Connaissances

French (C1/C2)

English (B2)

Description du poste

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project in Porto Maia. You will support customers across the rental journey via phone, email, chat and other channels, handling reservations, payments, and services.

You will deliver clear, accurate solutions, adapt to policies, and escalate complex cases when needed. A proactive, detail-driven mindset and 1 year in customer support are essential.