French Beauty Support Specialist - Customer Care & Upsell

Atlean World; Lisboa; Presencial; EUR 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Accommodation provided

Meal vouchers

2 extra salaries

Private health insurance

Monthly bonus

Resumo da oferta

Atlean World is seeking a Customer Support Advisor to be the first contact for customers and a vital brand ambassador. You will support after-sales processes, including online orders and refunds, and manage complaints as needed.

Answer inquiries and address doubts while promoting suggestive selling and cross-selling where appropriate. The role offers relocation assistance to Lisbon or Porto, private health insurance, meal vouchers, and a monthly bonus.

Qualificações

• Fluent in French and strong English is required.
• Experience in a contact center is required.
• Customer service oriented mindset is essential.
• Able to work well in a team or independently.
• Interest or experience in beauty products is a plus.

Responsabilidades

• Be the first point of contact for customers and brand ambassador.
• Support the after-sales process, including online orders and refunds.
• Manage and expedite complaints as needed.
• Answer customer inquiries and address any doubts.
• Encourage suggestive selling and cross-selling when appropriate.

Conhecimentos

Fluent French

Strong English

Customer service

Team player

Independent worker

Contact centre experience

Beauty product interest

Descrição da oferta de emprego

Atlean World is seeking a Customer Support Advisor to be the first contact for customers and a vital brand ambassador. You will support after-sales processes, including online orders and refunds, and manage complaints as needed.

Answer inquiries and address doubts while promoting suggestive selling and cross-selling where appropriate. The role offers relocation assistance to Lisbon or Porto, private health insurance, meal vouchers, and a monthly bonus.