Customer Service Representative (French & English)

Cross Border Talents; Lisboa; Híbrido; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance (€7.63 net per working

Performance bonus up to €100

Resumo da oferta

Cross Border Talents is seeking a bilingual Customer Service Representative to support French and English speakers from Lisbon, Portugal. This hybrid role focuses on delivering excellent service and acting as brand ambassador.

You will handle after-sales tasks, process orders and refunds, and strive to identify upsell opportunities while maintaining professional communication with customers. The ideal candidate has fluent French, good English, and strong communication skills, with experience in

Qualificações

• Fluent/native-level French required.
• Proficiency in English.
• Ability to manage after-sales processes, including online orders and refunds.

Responsabilidades

• Serve as the first point of contact and brand ambassador for customers.
• Support the after-sales process, including online orders and refunds.
• Manage and resolve customer complaints as needed.
• Answer customer inquiries with clear, professional communication.
• Encourage suggestive selling and cross-selling when appropriate.

Conhecimentos

French proficiency

English proficiency

Communication skills

Descrição da oferta de emprego

Customer Service Representative (French & English)

Location: Lisbon, Portugal

Work Model: Hybrid

About the Role

Join a premier beauty and cosmetics retailer as a bilingual Customer Service professional. You will serve as the first point of contact and a vital brand ambassador, delivering excellent support while managing after-sales processes and identifying opportunities for suggestive and cross-selling.

Key Responsibilities

Serve as the first point of contact and brand ambassador for customers.

Support the after-sales process, including online orders and refunds.

Manage and escape customer complaints as needed.

Answer customer inquiries and address any doubts with clear, professional communication.

Ensure suggestive selling and cross-selling when customers are receptive.

Requirements

Fluent / native-level proficiency in French.

Proficiency in English.

Ability to manage after-sales processes, including online orders and refunds.

Experience in handling and escalating customer complaints.

Strong communication skills.

Benefits

Meal allowance of €7.63 net per working day.

Performance bonus of up to €100.