French Back-Office Specialist — Onsite, Relocation-Ready

Cross Border Talents; Guimarães; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Salary package

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Back Office Specialist to support daily business operations by processing requests, updating records, and coordinating with internal teams. You will ensure that administrative and operational processes are accurate, efficient, and aligned with company procedures and quality standards.

Responsibilities include handling account updates, orders, cancellations, returns, and payments, while maintaining data integrity and meeting KPIs.

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented mindset, eager to learn and grow in CS field.

Responsibilities

• Process and manage administrative requests and documents accurately and efficiently.
• Review, verify, and update customer, account, order, or business information in internal systems.
• Ensure data and documentation are accurate, complete, and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments, and other operational processes.
• Monitor ongoing cases and follow up on pending requests when necessary.
• Identify missing, incorrect, or inconsistent information and resolve it accordingly.
• Maintain accurate records and ensure actions are properly documented.
• Coordinate requests with internal departments to meet deadlines.
• Escalate complex or sensitive cases to the appropriate team.
• Follow established procedures, policies, and data-handling guidelines.
• Meet KPIs related to productivity, accuracy, and processing times.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents is seeking a Back Office Specialist to support daily business operations by processing requests, updating records, and coordinating with internal teams. You will ensure that administrative and operational processes are accurate, efficient, and aligned with company procedures and quality standards.

Responsibilities include handling account updates, orders, cancellations, returns, and payments, while maintaining data integrity and meeting KPIs.