French Back Office Specialist - Data & Ops (Onsite)

Cross Border Talents; Porto; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Performance Bonus

Job summary

Cross Border Talents is hiring a Back Office Specialist in Porto. You will support daily operations by processing requests, updating records, and coordinating with internal teams to ensure accuracy and timely completion.

Ideal candidates are organized, detail-oriented and proactive, with strong analytical and communication skills. This role offers an onsite work environment in Porto and a package that includes a relocation option and health coverage.

Qualifications

• Fluent in French at C1/C2 level.
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in CS field.

Responsibilities

• Process and manage administrative requests, documents and operational tasks accurately.
• Review, verify and update customer, account, order or business information in internal systems.
• Ensure data and documentation are accurate, complete and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments and other processes.
• Monitor ongoing cases and follow up on pending requests as needed.
• Identify missing or inconsistent information and resolve it accordingly.
• Maintain records and document all actions and updates.
• Coordinate with internal departments to meet timelines.
• Escalate complex or sensitive cases to the appropriate team.

Skills

French language (C1/C2)

Job description

Cross Border Talents is hiring a Back Office Specialist in Porto. You will support daily operations by processing requests, updating records, and coordinating with internal teams to ensure accuracy and timely completion.

Ideal candidates are organized, detail-oriented and proactive, with strong analytical and communication skills. This role offers an onsite work environment in Porto and a package that includes a relocation option and health coverage.