French and English-Speaking Customer Service Representative

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Monthly food allowance

Relocation assistance with shared 12‑m

Job summary

Cross Border Talents is seeking a French and English-speaking Customer Service Representative to join its Porto team in Portugal. You will assist customers, answer questions, and provide effective solutions to ensure a positive experience.

The role emphasizes accurate record-keeping, professionalism, and adherence to quality standards. The ideal candidate speaks French and English, has at least 2 years in customer service (preferably travel), and holds a high school diploma.

Qualifications

• Fluency in French and English required.
• Minimum 2 years in customer service, travel sector preferred.
• High school diploma or equivalent.

Responsibilities

• Handle customer inquiries and provide support in French and English.
• Respond to customer questions and resolve issues efficiently.
• Deliver professional and customer-focused service.
• Maintain accurate customer records.
• Follow established procedures and quality standards.

Skills

French language

English language

Customer service experience

Communication skills

Teamwork

Education

High school diploma

Job description

About the Position

We are looking for a French and English-speaking Customer Service Representative to join an international team in Porto, Portugal. In this role, you will assist customers, answer their questions, and provide effective solutions to ensure a positive customer experience.

Responsibilities

• Handle customer inquiries and provide support in French and English.
• Respond to customer questions and resolve issues efficiently.
• Deliver professional and customer-focused service.
• Maintain accurate customer records.
• Follow established procedures and quality standards.

Requirements

• Fluency in French and proficiency in English.
• Minimum of 2 years of customer service experience, preferably in the travel industry.
• High school diploma or equivalent (12th grade).
• Strong communication and problem-solving skills.
• Customer-oriented attitude and ability to work in a team.

Additional Information

• Monthly food allowance provided.
• Relocation assistance may include shared accommodation for up to 12 months for eligible candidates relocating to Portugal from abroad.
• Flight tickets are not included.
• Relocation eligibility and specific conditions will be discussed during the interview.