Freelance Onsite Support Technician (m/w/d)

Everience; Lisboa; On-site; EUR 17,000 - 34,000; Part time

Job summary

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. The Freelance Onsite Support Technician will provide first and second-line IT support to end users, focusing on a seamless workplace experience in a part-time capacity in Lisbon.

Candidates should have 2-5 years of onsite support experience, native Portuguese and fluent English, and be able to work as an independent subcontractor with strong customer

Qualifications

• Native Portuguese and fluent English required.
• ITIL experience and large enterprise support preferred.
• Excellent customer service and communication skills.
• Independent subcontractor with ability to work onsite in Lisbon.

Responsibilities

• Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
• Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
• Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
• Coordinate hardware deployments, replacements, upgrades, and asset management activities.
• Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
• Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
• Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

Skills

Portuguese (native)

English (fluent)

Tools

Windows

Office 365

MS Teams

Mobile devices

Mail services

Job description

Freelance Onsite Support Technician (m/w/d)

• Part-time
• Level of Experience: 2-5 years
• Department: User support functions
• Types of work contract: Independent subcontractor

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

• Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
• Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
• Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
• Coordinate hardware deployments, replacements, upgrades, and asset management activities.
• Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
• Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
• Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

• Native Portuguese and Fluent English
• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.
• At least 2years of onsite support and customer careis required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands-on approach.
• Strong oral and writing skills adapted to a professional environment.

Please note that this position is initially part‑time, with the possibility of evolving into a full‑time role.

All our positions are open to both women and men and are, of course, open to people with disabilities.