Freelance Onsite Support Technician (M/W/D)

Everience Benelux; Lisboa; On-site; EUR 18,000 - 30,000; Part time

Job summary

Everience Benelux is seeking an IT Support professional to provide first and second-line assistance in Lisbon, Portugal. The role focuses on delivering high-quality workplace IT services and ensuring seamless user experiences across Windows, Office 365, and Teams.

You will handle hardware lifecycle, asset management, and incident tracking, working closely with internal teams and external partners. The position starts as part-time with potential progression to full-time.

Qualifications

• Native Portuguese and Fluent English.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.

Responsibilities

• Provide first and second-line IT support to end users.
• Diagnose and resolve hardware, software, mobility, and connectivity issues.
• Manage installation, configuration, relocation, and lifecycle of IT equipment.
• Support Windows/Microsoft 365 environments, Teams, and related tools.
• Act as a trusted contact delivering responsive support and customer service.
• Coordinate hardware deployments, replacements, and asset management.

Skills

Portuguese (native)

English (fluent)

Tools

Windows

Office 365

Microsoft Teams

Mobile services

Job description

Job Description

• Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
• Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
• Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
• Coordinate hardware deployments, replacements, upgrades, and asset management activities.
• Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
• Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
• Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

Qualifications

• Native Portuguese and Fluent English
• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.
• At least 2 years of onsite support and customer care is required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands-on approach.
• Strong oral and writing skills adapted to a professional environment.

Additional Information

Please note that this position is initially part-time, with the possibility of evolving into a full-time role.

All our positions are open to both women and men and are, of course, open to people with disabilities.