Onsite IT Support Technician — Part-Time Freelance

Everience; Lisboa; On-site; EUR 17,000 - 34,000; Part time

Job summary

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. The Freelance Onsite Support Technician will provide first and second-line IT support to end users, focusing on a seamless workplace experience in a part-time capacity in Lisbon.

Candidates should have 2-5 years of onsite support experience, native Portuguese and fluent English, and be able to work as an independent subcontractor with strong customer

Qualifications

• Native Portuguese and fluent English required.
• ITIL experience and large enterprise support preferred.
• Excellent customer service and communication skills.
• Independent subcontractor with ability to work onsite in Lisbon.

Responsibilities

• Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
• Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
• Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
• Coordinate hardware deployments, replacements, upgrades, and asset management activities.
• Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
• Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
• Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

Skills

Portuguese (native)

English (fluent)

Tools

Windows

Office 365

MS Teams

Mobile devices

Mail services

Job description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. The Freelance Onsite Support Technician will provide first and second-line IT support to end users, focusing on a seamless workplace experience in a part-time capacity in Lisbon.

Candidates should have 2-5 years of onsite support experience, native Portuguese and fluent English, and be able to work as an independent subcontractor with strong customer