IT Support Specialist

Extia Group; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Extia Group in Portugal is seeking an experienced IT Support Technician for on-site desktop support across Porto or Lisbon. The role covers Level 1 and 2 incidents and requires hands-on experience with Windows, MacOS, and Office 365.

You will work with local and global IT teams on rotating shifts, maintain asset records, and document procedures. Fluent English is required, and you will join a growing IT services environment.

Qualificações

• 3–5 years in Desktop Support or IT Service Desk.
• Strong Windows and MacOS troubleshooting skills.
• Experience with ITSM tools, ideally ServiceNow.
• Fluent English and on-site availability in Porto or Lisbon.

Responsabilidades

• Provide Level 1/2 desktop support for hardware and software.
• Deploy and maintain desktops, laptops, tablets and mobile devices.
• Troubleshoot networking and Wi-Fi issues.
• Document incidents and create knowledge bases.
• Coordinate with IT teams on issues and transitions.
• Work on-site with rotating shift schedule 08:00–19:00.

Conhecimentos

Windows

MacOS

Microsoft Office

ITSM Tools

ServiceNow

Networking / Wi-Fi

English Proficiency

Hardware & software support

Ferramentas

ServiceNow

Descrição da oferta de emprego

You want to join a company that places people at the heart of its concerns? We are waiting for you at Extia! As a consulting company specialized in IT and digital sectors, Extia has prioritized an approach that combines performance and well-being at work since its creation in 2007. This vision is shared today by more than 2,500 Extians across France and internationally, and has been recognized by the Great Place to Work® certification for 15 years! We believe in equal opportunity and offer every candidate the chance to reveal their potential, without distinction of any kind. At Extia, it's First who, then what so, let's do it!

First who:

• Experienced IT Support Technician with more than 3 years of professional experience and strong experience in Level 1 & 2 hardware and software support
• Strong expertise in Windows, MacOS, Microsoft Office, messaging products, and mobile device support
• Hands-on experience supporting desktops, laptops, thin clients, tablets, iPhones, telecoms, audio-visual and other corporate devices
• Good understanding of Microsoft OS deployment/build methodologies and enterprise application installation and troubleshooting
• Knowledge of corporate networking and Wi-Fi, including patching, troubleshooting, and root cause analysis
• Experience using ITSM tools such as ServiceNow to manage incidents, service requests, assets, and SLAs
• Experience troubleshooting both in-house and third-party applications
• Able to manage priorities independently while collaborating effectively with local, Portugal-wide, and global IT support teams
• Comfortable working 100% on-site and on a rotating shift basis

What You'll Do:

• Provide Level 1 and Level 2 desktop support to users, ensuring efficient resolution of hardware and software incidents and service requests
• Deploy, configure, maintain, and support desktops, laptops, thin clients, tablets, mobile devices, and other IT equipment
• Apply and maintain corporate Windows, MacOS, and iOS operating systems across supported devices
• Install, reinstall, troubleshoot, and support core build software and business applications
• Use ServiceNow to manage incidents, user requests, assets, and administrative tasks
• Provide support for Microsoft Office, messaging solutions, and other corporate applications
• Support mobile services and devices, including iPhones, laptops, and tablets
• Troubleshoot corporate networking and Wi-Fi issues, including patching and root cause analysis
• Maintain accurate IT asset and inventory records, including device deployments, user assignments, and warranty information
• Work closely with IT Desktop Controls to provide stock and inventory reports
• Create and maintain technical documentation, knowledge bases, procedures, and support guides
• Produce reports, meeting minutes, data analysis, and operational summaries as required
• Escalate incidents appropriately and coordinate with relevant technical teams when required
• Support disaster recovery processes and related operational requirements
• Contribute to transition, alignment, transformation, and other IT projects
• Collaborate with local and global IT teams to ensure consistent and effective support across regions

What We're Looking For:

• 3–5 years of professional experience in Desktop Support, End User Computing, or IT Service Desk environments
• Proven Level 1 & Level 2 hardware and software troubleshooting experience Strong knowledge of Windows and MacOS
• Experience supporting Microsoft Office and messaging products
• Hands-on experience with mobile devices, including iPhones, laptops, and tablets
• Experience with ITSM / incident management tools, preferably ServiceNow
• Knowledge of Microsoft OS deployment/build methodologies and tools
• Knowledge of networking and Wi-Fi troubleshooting
• Excellent reporting, documentation, and minute-writing skills
• Ability to manage a high-tempo production environment while contributing to project activities
• Strong organizational skills and the ability to manage priorities with minimal supervision
• Fluent English is required
• Position based in Porto or Lisbon
• Availability to work on-site, on a Monday-to-Friday rotating shift schedule between 08:00 and 19:00 (8:00–17:00 / 9:00–18:00 / 10:00–19:00)