Flemish Speaking Customer Advisor (Hybrid)

Ignite; Sintra; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Language premium

Meal vouchers

KPI bonus

Fully salaried onboarding

Relocation support

Job summary

Ignite in Lisbon, Portugal is seeking a Flemish-Speaking Customer Support Advisor to assist Flemish customers for consumer electronics and home appliances. The role offers a flexible hybrid schedule with 2-3 remote days per week and on-site collaboration in our Lisbon office.

You will handle inquiries via phone, email, and live chat, troubleshoot product features, manage cases in the CRM, and ensure a high-quality brand experience.

Qualifications

• Fluent Flemish (written and spoken) with professional English (B2+).
• Strong writing and interpersonal skills with a customer-first attitude.
• Comfortable using MS Office and CRM platforms and hybrid work setups.
• Problem-solving mindset and ability to work under pressure.
• Adaptive to rotational shift patterns and team collaboration.

Responsibilities

• Assist Flemish-speaking customers via phone, email, and live messaging.
• Troubleshoot appliance features, delivery setups, and warranty questions.
• Log and monitor interactions in the CRM, ensuring thorough records and follow-up.
• Deliver high satisfaction with active listening and clear responses.
• Collaborate with team leaders and colleagues both online and in-office.

Skills

Flemish fluent

Professional English (B2+)

Communication skills

Hybrid work savvy

Problem solving

Adaptability

Tools

MS Office

CRM platforms

Job description

Lisbon, Portugal

Language Requirements:

Professional English (B2+)

Job Title:

Flemish-Speaking Customer Support Advisor (Consumer Electronics & Home Appliances)

Role Overview

Location: Lisbon, Portugal

Language Requirements: Fluent Flemish and Professional English (B2+)

Job Title: Flemish-Speaking Customer Support Advisor (Consumer Electronics & Home Appliances)

Role Overview

Looking to jumpstart your career in one of Europe's most exciting capital cities while enjoying modern work flexibility? We are searching for enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors.

In this position, you will represent a global household name in consumer electronics and home appliances. Your core mission will be to assist Flemish-speaking customers, addressing their requests and guaranteeing a top-tier brand experience. This role features a convenient hybrid setup giving you the best of personal flexibility and team collaboration.

Work Model:

Flexible hybrid schedule (2-3 remote days per week / balance on-site in Lisbon)

Requirements:

Open to beginners (includes fully salaried comprehensive onboarding)

Key Responsibilities

• Customer Assistance: Manage incoming contacts from Flemish-speaking users via telephone, email, and live messaging with professionalism, care, and efficiency.
• Troubleshooting & Support: Assist callers with appliance features, order delivery setups, warranty inquiries, and simple step-by-step technical problem-solving.
• Case Management: Log and monitor customer support interactions in our CRM platform, ensuring complete record-keeping and following up until each issue is resolved.
• Quality & Empathy: Deliver high satisfaction levels through active listening, patient communication, emotional intelligence, and effective answers.
• Team Collaboration: Partner with team leaders and colleagues - both online and in the office to meet team benchmarks and maintain service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Fluent Flemish (written and spoken) for clear client communication, combined with a functional, professional command of English (B2 level or above) for operational updates and team training.
• Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer-first attitude.
• Tech & Hybrid Savvy: Comfortable using computer interfaces, standard software (MS Office), and CRM platforms, alongside strong self-discipline when working from home.
• Problem-Solving Mindset: A proactive, helpful attitude focused on delivering real solutions to everyday questions under pressure.
• Adaptability: Comfortable working within a structured, rotational shift system.

Experience:

• Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn above all!

Working Hours & Shifts

• Schedule: Full-time contract (40 hours per week), 8 hours daily, 5 days weekly.
• Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid model - enjoy an ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.

Compensation & Benefits Package

• Salary: €1,400 monthly gross (paid in 14 annual installments = €19,600 total) + €150 net/month language premium + up to €100/month performance incentive + €7/day meal voucher.
• Base Salary: €1,400 gross per month, distributed across 14 payments per year (includes extra summer and holiday pay models).
• Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish language skills.
• Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.
• Meal Allowance: €7 per working day via meal vouchers (adding roughly €140-€150 net per month to your take-home pay).
• Training: Fully salaried, structured initial training covering product catalogs and communication software starting from day one.
• Career Growth: Concrete, transparent opportunities to move up into Quality Assurance (QA), Team Leadership, or Training specialist roles.
• Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative guidance, NIF/tax setup, and registration support) to help you get settled effortlessly in Portugal.