Flemish-speaking Customer Support Specialist

CB Talents SP; Lisboa; Presencial; EUR 13 392 - 20 088; Tempo integral

Resumo da oferta

CB Talents SP in Lisbon is seeking a fluent Flemish-speaking customer service professional to deliver top-quality support to Flemish customers. The role offers a stable daytime schedule in a corporate setting with an international team.

You will handle inquiries, maintain customer records, and collaborate with colleagues to continuously improve service standards. Local residency and Portuguese working rights are required for immediate start.

Qualificações

• Native-level or fluent (C1/C2) Flemish in speaking and writing.
• Local resident in the Lisbon metro area.
• Full daytime availability from 08:00 to 17:00.
• Strong listening and empathy to connect with customers.
• Portuguese work rights for immediate start.

Responsabilidades

• Deliver high-quality, professional support to Flemish-speaking customers via primary channels.
• Troubleshoot inquiries efficiently, ensuring a positive customer experience.
• Maintain accurate customer records and follow up on unresolved cases.
• Collaborate with team leads and international colleagues to raise service standards.

Conhecimentos

Active listening

Empathy

People skills

Flemish proficiency

Descrição da oferta de emprego

Job Summary

Are you a fluent Flemish speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Flemish-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Flemish, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Note: Independent local residency is required as relocation assistance is not provided for this opening.