Dutch Speaking Customer Advisor

Ignite; Sintra; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Hybrid work model

Relocation support

Paid onboarding

Meal vouchers

Language allowance

Performance bonus

Career growth

Job summary

Ignite is seeking a Dutch-speaking Customer Support Advisor to join our Lisbon team, delivering exceptional service to Dutch customers while embracing a hybrid work model.

No prior experience is required as full training is provided; the role combines remote work with on-site collaboration at our Lisbon center, offering a structured schedule and clear performance targets.

Qualifications

• Language skills in Dutch (written and spoken) and English (B2+) for training and updates.
• Tech comfort with multiple desktop software tools and CRM platforms while managing home office tasks.
• Experience in customer service is advantageous but not required; enthusiasm matters most.

Responsibilities

• Handle Dutch customer inquiries via phone, email, and live chat with enthusiasm.
• Guide users through appliance setup, delivery updates, warranty questions, and troubleshooting steps.
• Record and update support tickets in the CRM; manage cases to resolution.
• Maintain high customer satisfaction through active listening and clear communication.
• Collaborate with supervisors and teammates, on-site and remotely, to meet targets.

Skills

Fluent Dutch

Professional English (B2+)

CRM platforms

MS Office

Adaptability

Tools

MS Office

CRM platforms

Job description

Location: Lisbon, Portugal

Language Requirements: Fluent Dutch and Professional English (B2+)

Job Title: Dutch-Speaking Customer Support Advisor (Smart Home & Appliances)

Role Overview

Ready to launch your career in one of Europe's most dynamic capitals while enjoying flexible work options? We are seeking motivated Dutch-speaking Customer Support Advisors to join our multicultural team in Lisbon.

In this role, you will represent a leading global brand in home appliances and smart home technology. Your primary objective will be delivering exceptional service to Dutch-speaking clients, resolving inquiries, and building positive brand relationships. This position features a balanced hybrid model combining remote work flexibility with team collaboration at our modern Lisbon center.

Work Setup: Hybrid model (2–3 remote days each week).

Experience: No previous experience needed (includes fully paid professional training).

Key Responsibilities

• Customer Assistance: Manage incoming inquiries from Dutch customers across phone, email, and live messaging channels with enthusiasm and efficiency.
• Troubleshooting & Support: Guide users through appliance setup, delivery updates, warranty inquiries, and step-by-step technical troubleshooting.
• Case Management: Accurately record and update support tickets in our CRM system, tracking ongoing cases through to resolution.
• Quality & Empathy: Maintain strong customer satisfaction scores through patient listening, clear communication, and helpful solutions.
• Team Collaboration: Work closely with supervisors and teammates—both virtually and on-site—to meet team performance goals.

What We Are Looking For

Essential Criteria:

• Language Skills: Fluent Dutch (written and spoken) to ensure smooth communication, paired with B2+ English proficiency for internal training and company updates.
• Tech & Hybrid Savvy: Confident using multiple desktop software tools, MS Office programs, and CRM platforms while managing home office tasks efficiently.
• Adaptability: Comfortable working within structured shift patterns and organized environments.
• Experience: Backgrounds in customer service, contact centers, or retail are advantageous but not required—we value enthusiasm and a strong work ethic above all!

  Core Competencies:

• Strong verbal and written communication skills, an approachable attitude, practical problem-solving ability, and sound emotional intelligence.

Working Hours & Shifts

• Schedule: Full-time (40 hours per week), 8 hours per day, 5 days per week.
• Shift Window: Rotational shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement combining 2–3 remote workdays from home with days at our modern Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross/month (issued 14 times per year).
• Language Allowance: €150 net/month for utilizing your Dutch skills.
• Performance Bonus: Up to €100/month performance incentive based on quality targets.
• Meal Allowance: €7 daily meal voucher (adding approx. €140–€150 net monthly).
• Paid Onboarding: Thorough, fully paid initial training covering product details and support systems from your first day.
• Career Growth: Opportunities for internal advancement into Quality Assurance, Team Lead, or Training positions.
• Relocation Support: Complete relocation assistance for candidates moving to Portugal, including administrative guidance and settling-in support.