English & Dutch-Speaking Customer Support Agent – Full-Time

Cross Border Talents; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Hybrid work after 3 months

Language bonus

Performance bonus

Job summary

Cross Border Talents in Lisbon, Portugal is seeking English and Dutch-speaking Customer Support Agents to join our team. You will assist customers with inquiries across languages and deliver high-quality service.

The role focuses on resolving issues efficiently while maintaining a positive customer experience, with on-site work initially and hybrid once settled.

Qualifications

• Fluency in Dutch (written and spoken) required.
• Strong English communication skills.
• Customer-focused with good interpersonal abilities.
• Able to work independently and in a team.
• Good organization and attention to detail.

Responsibilities

• Respond to customer inquiries in Dutch and English through designated channels.
• Provide accurate information and assist customers with questions and concerns.
• Handle requests and complaints professionally and efficiently.
• Identify customer needs and offer appropriate solutions.
• Maintain a friendly, professional, customer-focused approach.
• Record interactions and update relevant information accurately.

Skills

Dutch language

English language

Communication skills

Customer service mindset

Teamwork

Attention to detail

Job description

Location: Lisbon, Portugal
Languages Required: Dutch and English
Employment Type: Full-Time
Work Schedule: Monday to Friday, 07:00–16:00
Base Salary: €1,400 per month
Language Bonus: €150
Performance Bonus: €100
Additional Benefit: €7 meal allowance per working day
Work Model: On-site during the first 3 months, with a hybrid arrangement available afterwards
Relocation Support: Not provided – local candidates only

About the Role

We are looking for English and Dutch-speaking Customer Support Agents to join our team in Lisbon, Portugal. This is an excellent opportunity for candidates who enjoy helping customers, communicating across languages, and delivering high-quality customer service.

In this role, you will assist customers with their enquiries, provide accurate information, and help resolve issues efficiently while ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries in Dutch and English through the designated communication channels.
• Provide accurate information and assist customers with their questions and concerns.
• Handle customer requests and complaints professionally and efficiently.
• Identify customer needs and offer appropriate solutions.
• Maintain a friendly, professional, and customer-focused approach.
• Follow company procedures and quality standards.
• Record customer interactions and update relevant information accurately.
• Collaborate with team members to achieve customer satisfaction and performance targets.

Requirements

• Good command of Dutch, both written and spoken.
• Good command of English, both written and spoken.
• Strong communication and interpersonal skills.
• A customer-oriented mindset and problem-solving abilities.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer support experience is an advantage.

Salary and Benefits

• Base salary: €1,400 per month.
• Language bonus: €150.
• Performance bonus: €100.
• Meal allowance: €7 per working day.
• Working hours: Monday to Friday, 07:00–16:00.
• Hybrid work: Available after the first 3 months, subject to the employer's arrangements.
• Relocation: No relocation assistance or accommodation provided.

Important: This opportunity is open to candidates already based locally in Lisbon, Portugal.