Dutch Speaking Customer Advisor

Ignite; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Language allowance €150 net/month

KPI bonus up to €100/month

Meal voucher €7 daily

Fully paid onboarding

Hybrid work model

Relocation support

Job summary

Ignite in Lisbon is seeking a Dutch-speaking Customer Support Advisor to join our international team. This role focuses on delivering outstanding support to Dutch-speaking customers for home appliances and consumer electronics, with a hybrid schedule that combines office days in Lisbon and 2–3 remote days per week.

No prior experience required as we provide fully paid training. You will handle inquiries across phone, email, and live chat, log interactions in the CRM, and collaborate with leaders

Qualifications

• Fluent Dutch (written and spoken) with professional English (B2+).
• Comfortable navigating MS Office and CRM tools.
• Willingness to learn and adapt in a hybrid, rotational-shift environment.
• No prior experience required; full training provided.

Responsibilities

• Handle Dutch-speaking inquiries via phone, email, and live chat.
• Troubleshoot product, delivery, warranty questions.
• Log and track interactions in CRM with accuracy.
• Collaborate with team leaders and colleagues to improve service.
• Maintain high customer satisfaction through empathy and clear solutions.

Skills

Dutch

English (B2+)

MS Office

CRM tools

Tools

CRM software

Job description

Location: Lisbon, Portugal

Language Requirements: Fluent Dutch and Professional English (B2+)

Job Title: Dutch-Speaking Customer Support Advisor (Home Appliances & Consumer Electronics)

Role Overview

Are you looking to kickstart your career in one of Europe's most vibrant capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch-speaking Customer Support Advisors to join our international team in Lisbon.

In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience. This position features a flexible hybrid work model alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team.

Work Model: Hybrid (2–3 days remote per week)

Experience: No prior experience required (fully paid training provided)

Key Responsibilities

• Customer Assistance: Manage incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, empathetic, and timely manner.
• Troubleshooting & Support: Assist customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances with patience and care.
• Case Management: Log and track customer interactions in our CRM system with absolute precision, ensuring accurate documentation and following up on open cases until resolution.
• Quality & Empathy: Maintain a high level of customer satisfaction through active listening, genuine empathy, and delivering clear, helpful solutions.
• Team Collaboration: Work closely with team leaders and colleagues—both in-office and virtually—to continuously improve service quality and hit team performance targets.

What We Are Looking For

Essential Qualifications:

• Language Skills: Fluent Dutch (written and spoken) to ensure clear client communication, with a solid, professional command of English (B2 level or higher) for internal communication and training.
• Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays.
• Adaptability: Comfortable working in a structured environment with rotating shifts.
• Experience: Prior experience in customer service, call centers, or retail is a great bonus, but not mandatory. We value motivation, attitude, and eagerness to learn above all else!

Core Competencies:

• Excellent verbal and written communication skills, with a polite, empathetic, patient, and customer-centric approach, backed by emotional intelligence and a problem-solving mindset.

Working Hours & Shifts

• Schedule: Full-time (40 hours per week), 8 hours per day, 5 days per week.
• Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup—enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-art office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross/month (paid 14 times/year, including Christmas and Summer holiday bonuses).
• Language Allowance: €150 net/month language allowance for utilizing your Dutch language skills.
• Performance Bonus: Up to €100/month monthly KPI bonus based on hitting realistic customer satisfaction and quality targets.
• Meal Allowance: €7 daily meal voucher (approx. €140–€150 net extra per month).
• Paid Onboarding: Fully paid, comprehensive initial training on product knowledge and customer management systems starting on day one.
• Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles.
• Relocation Support: Dedicated support for candidates moving from abroad (including assistance with local paperwork, NIF/NISS registration, and settling-in guidance) to ensure a smooth transition to Portugal.