Dutch Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Híbrido; EUR 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary

Language allowance

KPI bonus

Meal voucher

Onboarding training

Career growth

Relocation support

Descripción de la vacante

Ignite in Lisbon is seeking Dutch-speaking Customer Support Advisors to help customers with home appliances and consumer electronics. The role embraces a flexible hybrid model, with 2–3 days remote and in-office days in Lisbon, balancing independence with team connection.

You will handle inquiries via phone, email, and live chat, troubleshoot product questions, and log interactions in our CRM. Training is fully paid, and growth opportunities exist within the team.

Formación

• Dutch language fluency (written and spoken) required.
• Solid command of English (B2+).
• Comfort with basic software and CRM tools; MS Office experience.
• Ability to work in a hybrid environment with rotating shifts.

Responsabilidades

• Assist Dutch-speaking customers via phone, email, and live chat professionally and empathetically.
• Troubleshoot product queries, scheduling deliveries, and warranty questions.
• Log and track customer interactions in the CRM with precision; follow up until resolution.
• Provide a high level of service through active listening and clear solutions.
• Collaborate with team leaders and colleagues to improve service and meet targets.

Conocimientos

Dutch language fluency

English (B2+)

Tech & hybrid savvy

Adaptability

Herramientas

MS Office

CRM tools

Descripción del empleo

Location

Lisbon, Portugal

Language Requirements

Fluent Dutch and Professional English (B2+).

Job Title

Dutch-Speaking Customer Support Advisor (Home Appliances & Consumer Electronics)

Role Overview

Are you looking to kickstart your career in one of Europe's most vibrant capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch-speaking Customer Support Advisors to join our international team in Lisbon. In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience. This position features a flexible hybrid work model alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team.

Work Model

Hybrid (2-3 days remote per week).

Experience

No prior experience required (fully paid training provided).

Key Responsibilities

• Customer Assistance: Manage incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, empathetic, and timely manner.
• Troubleshooting & Support: Assist customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances with patience and care.
• Case Management: Log and track customer interactions in our CRM system with absolute precision, ensuring accurate documentation and following up on open cases until resolution.
• Quality & Empathy: Maintain a high level of customer satisfaction through active listening, genuine empathy, and delivering clear, helpful solutions.
• Team Collaboration: Work closely with team leaders and colleagues—both in-office and virtually—to continuously improve service quality and hit team performance targets.

What We Are Looking For

Essential Qualifications

• Language Skills: Fluent Dutch (written and spoken) to ensure clear client communication, with a solid, professional command of English (B2 level or higher) for internal communication and training.
• Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays.
• Adaptability: Comfortable working in a structured environment with rotating shifts.
• Experience: Prior experience in customer service, call centers, or retail is a great bonus, but not mandatory. We value motivation, attitude, and eagerness to learn above all else!

Core Competencies

• Excellent verbal and written communication skills, with a polite, empathetic, patient, and customer-centric approach, backed by emotional intelligence and a problem-solving mindset.

Working Hours & Shifts

• Schedule: Full-time (40 hours per week), 8 hours per day, 5 days per week.
• Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup - enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-art office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross/month (paid 14 times/year, including Christmas and Summer holiday bonuses).
• Language Allowance: €150 net/month language allowance for utilizing your Dutch language skills.
• Performance Bonus: Up to €100/month monthly KPI bonus based on hitting realistic customer satisfaction and quality targets.
• Meal Allowance: €7 daily meal voucher (approx. €140-€150 net extra per month).
• Paid Onboarding: Fully paid, comprehensive initial training on product knowledge and customer management systems starting on day one.
• Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles.
• Relocation Support: Dedicated support for candidates moving from abroad (including assistance with local paperwork, NIF/NISS registration, and settling-in guidance) to ensure a smooth transition to Portugal.