Dutch Speaking Customer Advisor (Hybrid)

Ignite; Sintra; Hybrid; EUR 21,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Meal allowance (€7 daily)

Language allowance (€150 net/month)

Performance bonus (up to €100/month)

Onboarding training

Career growth

Job summary

Ignite in Lisbon is hiring Dutch-speaking Customer Support Advisors to join our multicultural team. You will assist Dutch customers via phone, email, and chat, resolving inquiries and building positive brand relationships. This role features a balanced hybrid model with remote days and on-site collaboration at our Lisbon center.

No prior experience required as we provide fully paid training. Expect 40 hours per week with 2–3 remote days, a base salary of €1,400 gross per month plus a €150 net

Qualifications

• Dutch-speaking with written and spoken fluency; English at B2+ for training and updates.
• Hybrid work setup with 2–3 remote days per week.
• Full-time role requiring 40 hours per week in Lisbon.

Responsibilities

• Handle inquiries from Dutch customers across phone, email and live chat.
• Guide users through appliance setup, delivery updates, warranties, and troubleshooting.
• Log and manage support tickets in CRM; follow cases through resolution.
• Maintain customer satisfaction with clear communication and helpful solutions.
• Collaborate with supervisors and teammates both remotely and on-site.

Skills

Dutch language

English proficiency

Tools

CRM platforms

Job description

Lisbon, Portugal

Language Requirements: Professional English (B2+)

Dutch-Speaking Customer Support Advisor (Smart Home & Appliances)

Role Overview

Ready to launch your career in one of Europe's most dynamic capitals while enjoying flexible work options? We are seeking motivated Dutch-speaking Customer Support Advisors to join our multicultural team in Lisbon.

In this role, you will represent a leading global brand in home appliances and smart home technology. Your primary objective will be delivering exceptional service to Dutch-speaking clients, resolving inquiries, and building positive brand relationships. This position features a balanced hybrid model combining remote work flexibility with team collaboration at our modern Lisbon center.

Work Setup

Hybrid model (2–3 remote days each week).

Experience

No previous experience needed (includes fully paid professional training).

Key Responsibilities

• Customer Assistance: Manage incoming inquiries from Dutch customers across phone, email, and live messaging channels with enthusiasm and efficiency.
• Troubleshooting & Support: Guide users through appliance setup, delivery updates, warranty inquiries, and step-by-step technical troubleshooting.
• Case Management: Accurately record and update support tickets in our CRM system, tracking ongoing cases through to resolution.
• Quality & Empathy: Maintain strong customer satisfaction scores through patient listening, clear communication, and helpful solutions.
• Team Collaboration: Work closely with supervisors and teammates—both virtually and on-site—to meet team performance goals.

What We Are Looking For

Essential Criteria

• Language Skills: Fluent Dutch (written and spoken) to ensure smooth communication, paired with B2+ English proficiency for internal training and company updates.
• Tech & Hybrid Savvy: Confident using multiple desktop software tools, MS Office programs, and CRM platforms while managing home office tasks efficiently.
• Adaptability: Comfortable working within structured shift patterns and organized environments.
• Experience: Backgrounds in customer service, contact centers, or retail are advantageous but not required—we value enthusiasm and a strong work ethic above all!

Core Competencies

• Strong verbal and written communication skills, an approachable attitude, practical problem-solving ability, and sound emotional intelligence.

Working Hours & Shifts

• Schedule: Full-time (40 hours per week), 8 hours per day, 5 days per week.
• Shift Window: Rotational shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement combining 2–3 remote workdays from home with days at our modern Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross/month (issued 14 times per year).
• Language Allowance: €150 net/month for utilizing your Dutch skills.
• Performance Bonus: Up to €100/month performance incentive based on quality targets.
• Meal Allowance: €7 daily meal voucher (adding approx. €140–€150 net monthly).
• Paid Onboarding: Thorough, fully paid initial training covering product details and support systems from your first day.
• Career Growth: Opportunities for internal advancement into Quality Assurance, Team Lead, or Training positions.
• Relocation Support: Complete relocation assistance for candidates moving to Portugal, including administrative guidance and settling‑in support.