Flemish Customer Specialist - Lisbon, Growth & Perks

Blueview Talent; Lisboa; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Language Bonus

Competitive Salary

Performance Bonus

Resumo da oferta

Blueview Talent is seeking a Customer Specialist in Lisbon to be a primary contact for customers, resolving inquiries and guiding them through products, services, and processes with clarity and professionalism. You will work across phone, email, live chat, and other channels, meeting KPIs and delivering timely solutions while collaborating with internal teams to ensure customer satisfaction.

This role requires Flemish and English language skills, EU citizenship or Portuguese residency, and a

Qualificações

• Fluent in Flemish (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Strong analytical and communication abilities.

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Handle inquiries related to accounts, products, services, orders, and general requests.
• Understand customer needs and provide accurate, timely, and solution-oriented assistance.
• Guide customers through processes, platforms, and services with clear information.
• Record interactions, requests, actions taken, and resolutions in internal systems.
• Escalate complex or sensitive cases according to procedures.
• Collaborate with internal departments to resolve issues within required timeframes.
• Meet KPIs related to customer satisfaction, service quality, and response times.
• Stay up to date with products, services, policies, and best practices through training.

Conhecimentos

Flemish

English

Analytical

Creative thinking

Communication

Descrição da oferta de emprego

Blueview Talent is seeking a Customer Specialist in Lisbon to be a primary contact for customers, resolving inquiries and guiding them through products, services, and processes with clarity and professionalism. You will work across phone, email, live chat, and other channels, meeting KPIs and delivering timely solutions while collaborating with internal teams to ensure customer satisfaction.

This role requires Flemish and English language skills, EU citizenship or Portuguese residency, and a