Finnish-Speaking Luxury Car Customer Expert (Greece)

Mercier Consultancy MD; Portugal; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Training & Development Programs

Performance Bonus

Job summary

Mercier Consultancy Group is seeking Finnish-speaking customer experts for Mercedes-Benz to join its luxury automotive team in Greece. You will be the primary contact for premium customers, delivering exceptional service and in-depth knowledge of vehicles and connected services.

The role requires fluent Finnish and strong English, plus EU citizenship for relocation. Prior luxury retail or customer service experience is advantageous, with a relocation package provided.

Qualifications

• Finnish language fluency is required (spoken and written).
• Excellent English proficiency is needed.
• EU passport is mandatory to relocate to Greece.

Responsibilities

• Deliver omnichannel support for Mercedes-Benz customers with premium service standards.
• Provide expert information on vehicle specs, maintenance schedules, and automotive technology.
• Assist clients with connected car services and mobile digital platforms.
• Manage inquiries on dealership services, warranty protocols, and roadside assistance coordination.
• Maintain accurate records of customer interactions in the automotive CRM system.
• Collaborate with cross-functional teams to resolve complex technical or service-related queries.
• Contribute feedback on service trends to improve customer experience.

Skills

Finnish language

English proficiency

EU passport

Job description

Mercier Consultancy Group is seeking Finnish-speaking customer experts for Mercedes-Benz to join its luxury automotive team in Greece. You will be the primary contact for premium customers, delivering exceptional service and in-depth knowledge of vehicles and connected services.

The role requires fluent Finnish and strong English, plus EU citizenship for relocation. Prior luxury retail or customer service experience is advantageous, with a relocation package provided.