Finnish Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

Mercier Consultancy MD; Portugal; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Training & Development Programs

Performance Bonus

Job summary

Mercier Consultancy Group is seeking Finnish-speaking customer experts for Mercedes-Benz to join its luxury automotive team in Greece. You will be the primary contact for premium customers, delivering exceptional service and in-depth knowledge of vehicles and connected services.

The role requires fluent Finnish and strong English, plus EU citizenship for relocation. Prior luxury retail or customer service experience is advantageous, with a relocation package provided.

Qualifications

• Finnish language fluency is required (spoken and written).
• Excellent English proficiency is needed.
• EU passport is mandatory to relocate to Greece.

Responsibilities

• Deliver omnichannel support for Mercedes-Benz customers with premium service standards.
• Provide expert information on vehicle specs, maintenance schedules, and automotive technology.
• Assist clients with connected car services and mobile digital platforms.
• Manage inquiries on dealership services, warranty protocols, and roadside assistance coordination.
• Maintain accurate records of customer interactions in the automotive CRM system.
• Collaborate with cross-functional teams to resolve complex technical or service-related queries.
• Contribute feedback on service trends to improve customer experience.

Skills

Finnish language

English proficiency

EU passport

Job description

Finnish Speaking Customer Experts for Mercedes-Benz

Mercier Consultancy Group is a premier international staffing firm specializing in high-end recruitment for the global automotive and technology sectors. We pride ourselves on connecting world-class talent with industry-leading brands, offering unique career opportunities like our Finnish Speaking Customer Experts for Mercedes-Benz position in Greece.

Job Overview

We are searching for dedicated professionals to join our prestigious team in the automotive industry. As a Finnish Speaking Customer Expert for Mercedes-Benz, you will serve as the primary point of contact for one of the world's most iconic luxury vehicle brands, ensuring every customer interaction reflects the premium standards of the Mercedes-Benz legacy.

Key Responsibilities

• Deliver exceptional omnichannel support for Mercedes-Benz customers, maintaining the high standards expected in the luxury automotive sector
• Provide expert information regarding vehicle specifications, maintenance schedules, and innovative automotive technology
• Assist clients with navigating the ecosystem of connected car services and mobile digital platforms
• Manage inquiries related to dealership services, warranty protocols, and roadside assistance coordination
• Maintain accurate records of customer interactions within our dedicated automotive CRM systems
• Collaborate with cross-functional teams to resolve complex technical or service-related queries efficiently
• Contribute to the continuous improvement of the customer experience by providing feedback on service trends

Requirements

• Native or fluent Finnish (spoken and written) with excellent English proficiency
• Valid EU passport (mandatory) to facilitate relocation for our Finnish-speaking jobs
• A genuine passion for the automotive industry and a customer-centric mindset
• Excellent communication skills, capable of representing the sophistication of the Mercedes-Benz brand
• Previous experience in customer service or luxury retail is considered a significant advantage
• Willingness to relocate to Greece to join our team of international professionals

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries paid annually
• Fully Paid Training programs focused on automotive product knowledge
• Health Insurance coverage for all employees
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on these exciting jobs in Greece
• Monthly Performance Bonus linked to service quality metricsContinuous professional development within the Mercedes-Benz network
• And Much More, including team-building events and a vibrant international work environment

Life in Greece

Choosing to work in Greece offers an unparalleled quality of life, blending historical culture with a modern, sun-drenched Mediterranean lifestyle. Greece provides a welcoming environment for expatriates, where the rich traditions and incredible weather create a perfect balance between professional ambition and personal well-being.

Beyond the career-defining experience of working for a global leader, you will enjoy the vibrant gastronomy, breathtaking landscapes, and the warm hospitality for which Greece is world-renowned. Join our international community today and discover why so many professionals choose to build their future here. We make your move to Greece seamless, handling the logistics so you can focus on your career.