Czech-Speaking Mercedes-Benz Customer Specialist — Remote

Mercier Consultancy MD; Portugal; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Training provided

Monthly bonus

Remote work in Greece

Job summary

Mercier Consultancy Group is seeking Czech-speaking Customer Experts for Mercedes-Benz, based in Greece with remote work options. You will serve as a brand ambassador, assisting customers with vehicle specifications, service appointments, and loyalty programs while upholding premium service standards.

The role requires native/fluent Czech and excellent English, along with a valid EU passport. A relocation package to Greece is provided, including training, health insurance, and a

Qualifications

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Passion for automotive industry and premium customer service.
• Exceptional verbal and written communication in Czech and English.
• Residency in Greece or willingness to relocate to Greece.

Responsibilities

• Deliver high-quality assistance to Mercedes-Benz customers, maintaining premium standards.
• Manage inquiries regarding vehicle specifications, service appointments, and loyalty programs.
• Ensure issue resolution through professional Czech communication.
• Maintain detailed customer records to track service history and preferences.
• Provide feedback on customer sentiment and automotive trends to management.
• Collaborate with cross-functional teams for seamless post-purchase experience.
• Act as the primary contact for Mercedes-Benz drivers to foster brand advocacy.

Skills

Czech language

English language

Customer service

Remote work

Job description

Mercier Consultancy Group is seeking Czech-speaking Customer Experts for Mercedes-Benz, based in Greece with remote work options. You will serve as a brand ambassador, assisting customers with vehicle specifications, service appointments, and loyalty programs while upholding premium service standards.

The role requires native/fluent Czech and excellent English, along with a valid EU passport. A relocation package to Greece is provided, including training, health insurance, and a